A good bank, but oh how annoying it is when they give you a currency that seems neat, after a while you go to another one to change it, they throw it at you and say that it glows all over, you check what you changed here and how unpleasant it is, you see what you give, and now what do I do with it.... in general, my favorite bank is
A good bank, a fast ATM. One of the advantages is that you can only get inside with a card, although recently this function has been disabled, and when you are standing near an ATM, someone else can come in
Everything is fine, but why is there only one ATM in our city for accepting money, which is constantly breaking down? It's been broken for several days now. They are in no hurry to repair it. Deposit funds - stand in line at the checkout.
Alfa-Bank deserves the highest rating.
I had a question about urgent payment for Greenway goods, but Tinkoff couldn't do it here, maybe I don't have a conversion service.
On the same day, I resolved the issue at Alfa-Bank.
Service, professionalism, everything is very good. We issued a virtual card, and 4 days later we delivered the physical card directly to our home👏I'm your client now!
The door to the cashier is always open, no one is watching this, there is no privacy and respect for visitors, everyone present is watching the currency exchange, the bill account is working with errors, cashiers are sitting manually checking the currency several times, so the exchange will take at least 20 minutes. Presenting a passport is a formality - no one is looking. During the exchange, no document is issued on the completed operations.
I came to the bank, I wait for 45 minutes on one coupon, there are no changes, I took another coupon, I sit for 25 minutes, I wait, they call people who came later, without a queue, disgusting
I decided to get myself an installment card.Several banks refused, and Alfa-Bank-we will be glad to help you!And they picked up a suitable card for me!A great bank.I recommend a visit.
Special thanks to the specialist, Tatiana Masyagina, for her responsible attitude to her work and human attitude towards people.
Horror, the 4th in line to a specialist and waited 1.5 hours. Periodically, people came up calling their last name and they were called one after another. Not even through one. Alfa Bank is good if you don't come to the branch. If you need to change documents or a certificate, then take half a day into account.
A good bank. They help clients in case of problems. I was temporarily out of work and had nothing to pay for the loan. They did not sue and did not call with threats, as is usually the case, but offered to refinance the loan and choose conditions more convenient for me
1. Positive point: SOMETIMES there are interesting deposit offers for individuals
NEGATIVE impressions:
2. In order to attract customers, additional information is required on the bank's website:
- there is information about the operating hours of the branches, but there is no information about the fact that there are breaks at the cash desks. As a rule, there is only one cash register in Bobruisk, and if there is a break in the cash register, then you will not be able to replenish your deposit - wait or come later...
And the Client values his time
3. I really don't like that it is necessary to replenish deposits only through a specialist. Again, a waste of time: a queue to a specialist, then to the cashier and ...
I put two stars only for SOMETIMES attractive deposit offers. And the rest ..... alas, it does not please yet
I think those who have come across transfers from this bank's cards will understand everything without comment, plus the service itself does not really know anything.
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техник т.
Level 3 Local Expert
December 6, 2024
There is no admin, there is no one to help with the question, they do not know how to talk and they do not have the desire to help…
The assessment is appropriate🤷♂️
The bank is good, the service is good too.For the first time in 10 years, I faced a negative moment in the operation of the ATM. I did not accept the PIN code and the scoreboard showed that the PIN code was entered incorrectly.The support service tried to help, I changed my pin 3 times through the application, but the result is the same.As a result, I withdrew the money from another ATM.Pay attention to the ATM service.The bank's staff is polite and tried to help solve the problem.
Periodically, there were problems due to incompetent employees, who were probably already fired, but otherwise a good bank branch. It's a pity that it's the only one in the city.
The waiting time from arrival to service is more than 50 minutes. Despite the fact that 50% of the staff were not occupied by people. OK, guys, keep it up.