And change the money and charge the phone, but it is not profitable to be serviced as a legal entity! In other banks, the offers are always much better. And as a physical person, it's great here. And their app for individuals is just super.
I transferred money from another bank to a card, I will not be able to use it for 2 weeks before confirming the bank from which the transfer was made!!!I'm in shoke
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Anonymous review
December 30, 2021
Now it has become fashionable to install an answering machine and enter numbers. I don't know who it was made for, but it's infinitely inconvenient. I tried to call 4 times, shouted these numbers, and they always hung up on me. As a result, I went to another bank.
A terrible bank that is unable to do its job properly - in my case, they can't even close an existing account.
Boorish support that wastes customers' time and is unable to answer any questions.
I will never have any dealings with Alfa-bank again! and I don't recommend it to anyone.
I am outraged by your exchange rates when paying with a dollar card. Not only can you not withdraw the currency, but you also squeeze it at a speculative rate. I sincerely wish your company a speedy ruin
Many thanks to the employees. They stayed for us (we opened an account) for 20 minutes . They didn't even say a word to us for that. Professionals . Thank you so much. )
I came again. And again, everything is perfect. Quickly, they'll put you in jail, they'll do everything, they'll come 10 times. Everything is beautiful and clean . They explain it several times if they see a misunderstanding. I advise everyone.
A wonderful bank, all issues are being resolved, competently, politely. You don't have to wait long. Close to home. ATMs are open on Saturday and Sunday.
They treat the client like cattle. It's the first time I've met some kind of excuse that it would be impossible to solve problems and the client was satisfied
They do their job quickly and efficiently. Special thanks to Anna Romanovna and Victoria. It is mainly thanks to them that we continue our cooperation.
I generally love and respect this bank, despite recent failures, but in this particular branch there are round-the-clock ATMs, which are accessible even on weekends and where you can put cash on your card through an ATM) Respect)
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Arvid
Level 30 Local Expert
April 27, 2021
I have been a client of this bank for quite a long time and I am very satisfied.
As for this department, there are no complaints about its work.
It should be noted that in fact, there are 2 branches, one serves legal entities, and the second - individuals.
There is a 24-hour ATM.
Due to the location, there are usually not very many people here.
The work of the staff deserves the highest praise.
Everything is fine, but you have to travel from the Lighthouse of Minsk to replenish your card. Does such a bank really not have the opportunity to put the device somewhere in the Dana Mall?
Competent and very attentive consultants, a comfortable office. It is clear that we have done everything possible for the convenience of customers.I was very pleased with the coffee point inside.There is something to keep the children busy.
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Александр М.
Level 3 Local Expert
January 16, 2023
I have not used the services of this bank for a long time. I liked the service. The staff is competent.
A bank that has everything you need for both an individual and a business, all in one. Fast, convenient, comfortable. Several ATMs, including Cash-in. Transport accessibility is excellent, parking is available.
The perfect bank.
In all branches of the bank (where I was), the employees are polite, they will explain everything, there will be no questions left for them.
They don't try to cheat anywhere.
The level of service has increased significantly! The operator always answers the calls (and not the machine), for which thank you very much! On-site service is also on the level!
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Владимир Морозов
Level 17 Local Expert
August 17, 2022
The service is quite slow, managers actively sell insurance when making cards, the courses are not the most profitable. But the bank itself is the best :)
There is only one cash register for the entire bank, I lost an hour in the queue to perform a minute operation, I do not recommend this department for cash transactions
Disgusting service. To change the currency, you will have to stand in line for about an hour. There are a lot of people, but there is only one working window.
I consider it one of the best banks in the country. The whole range of banking services with competent staff work with an individual approach to each client.
I am very disappointed that the bank, having introduced a commission for transferring to another card in December, did not even send an SMS about the changes.
The frustration is not that the commission was introduced, but that it was done without notifying customers.
I ran into this department with my son. While I was doing my business, he was drawing (there is a children's corner with paper and pencils). My question was promptly resolved. Thanks to the consultant!
A terrible bank. They steal money from the company's checking account. They illegally write off the commission for account maintenance, explaining this as a technical error.
In my personal experience, the best bank in relation to its customers. The biggest problem for me personally is queues at the department for servicing individuals. Otherwise, everything is fine. The application, phone support, and the work of the staff in the department is always excellent.