I don't write reviews that often, but I couldn't get past an employee of this bank. Veriga Polina helped to sort out all the questions that arose, behaved super professionally. The mood has lifted for the whole day :)
I have always been an ardent fan of this bank, I have always recommended it. And now - one solid negative. I received a favorable offer from another bank, which eventually I decided to change the bank. There were still cards in alfa Bank that were no longer needed, but they should have been closed. I came to the branch to close the cards, as a result, 4.9 rubles were withdrawn for issuing a digital card. I think it's okay, other banks have a free issue, but a digital card will come in handy. The next day, the bank withdraws 4.9 rubles again. I had to go to the bank to sort it out. As a result, it turns out that this was removed for lowering the smart package. I'm sorry, but this is a rip-off. Pay for each operation. But that's not all. I took the ticket, a guy sits down in front of me to the operator, who does not have a ticket, and they tell me to wait. Was it possible?! How is that even possible? I do not recommend this bank to anyone!
The ATM does not accept new USD banknotes. Although these bills are already 7 years old, When clarifying the information, the call centers said that they do not plan to solve this problem yet. Then why do you need a 24-hour ATM with the ability to top up your card 24/7 without this feature?
In terms of innovation, an excellent bank, but in terms of local service, not very much and issues are not resolved very quickly, and there are long queues