Natural game, a bank full of people, one cash register works, it's a waste of time to come here, since it takes at least 2 hours to change money, a branch in which there is always a queue in no other way, at least I've always been packed with how many times, so not once have I changed money or payments here I paid, people take a ticket in the hope that the queue will move, but then they see how one person is served for 20-30 minutes and stupidly leave!!!!!
Special Thanks to the bank's employees Anna, Maria and Artyom!!
A great team, thanks to their approach, we chose this bank!!
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Level 19 Local Expert
March 6, 2024
Excellent bank branch! The operator Maria (I hope I remembered the name correctly) and apparently the shift administrator on 29/02/2024 is beyond praise! I explained everything as clearly as possible, issued a "package of solutions". Politely, professionally, quickly. Thank you very much!
I have never seen such a bad attitude anywhere.The staff is not competent.They do not understand what they are saying and create problems out of the blue.
No more than a room, there is a cash desk for currency exchange, there are often queues to bank specialists as they accept only two windows, the staff is friendly and the attitude towards customers is friendly.
Unfortunately, there is a negative experience of interaction with this bank, they do not give loans, I communicated several times at different times, but state-owned banks gave it without problems. Then why do we need these bourgeoisie?
A good excellent bank,
The service is excellent, the service speed is normal, everyone is friendly.
Currency exchange rates are always favorable, the best in the city
An excellent bank for legal entities. For individuals, it is probably better to look for another bank. The location is relatively normal, it is convenient to get there by car. Two halls, for individuals and legal entities
The worst bank in the world, works until 17-00, who works until five will never get to the bank, there is no money to put through ATMs in the city, ATMs are rare in the city, so I refuse this
Cheerful greetings to the Legal department, thanks to Anna for her help in preparing documents for business, a specialist from God, it is a pleasure to work with this person. As an individual is not satisfied, there is so little space and people inside like in a Jar of cucumbers
Of the advantages:
1. Consultant Julia is a real professional in her field, explains everything well and quickly to clients.
2. Good work with individuals, help with any questions.
Of the cons:
1. One consultant for individuals. Even a queue of 3 people is served for an hour at the hour, this is not normal, give Julia a partner.
2. In the bank as a whole and in this branch in particular, there is always a bad exchange rate, just a rip-off.
3. Only 1 adequate consultant girl can work with legal entities, the rest of the comrades just sit there for 8 hours, they really don't know anything.
A reputable bank could afford a bigger room. This is just a mockery of the people who attend this department. Cramped, stuffy. There is also an operations department and an exchange office in the common room. Moreover, only one cash register works. Is it really comfortable for your employees to work in such terrible conditions!?
The website indicates the opening hours on Saturday until 16:00, and in fact this day is a day off ! We spent time and money on a taxi, we had to go to another branch! The horror!
The service is friendly. I liked that the ATM and the information kiosk (I don't know if I named it correctly) were moved to the next room. Now you don't have to be surrounded by a large number of people when you withdraw or put money on the card. And there were a lot more people after the closure of the bank on Pravda.
Only one ticket office is open.The cash register is not equipped with a booth, all operations in the cash register are publicly available to all visitors to the bank.