Hello! I would like to express my gratitude to Irina Gutko, an employee of the business service department of Alfa-Bank in Baranovichi. Always fast, competent service. You can be proud of such employees and take an example from them in the work and culture of communication with customers!
I am very disappointed with the exchange of dollars and the long queues. A brand new bill, but they found spots under the microscope, they couldn't see it with their eyes, they said they wouldn't change them anywhere, but they changed the microscope in the next bank without any problems. I would give a score of 0 to Alfa Bank if I had the opportunity.
Incorrect communication with customers! I took the ticket and was called to the 3rd workplace, which turned out to be empty! I waited for a specialist for a few more minutes!I didn't get full answers to my questions, she was also talking to a colleague about her own affairs in parallel!! The concept of a culture of communication and politeness in this department is most likely unknown at all!!!