Hello! I would like to express my gratitude to Irina Gutko, an employee of the business service department of Alfa-Bank in Baranovichi. Always fast, competent service. You can be proud of such employees and take an example from them in the work and culture of communication with customers!
I don't always want to write negative reviews, but today is your day.
The ATM has been closed for 4 days. Money is neither deposited nor withdrawn. You go into the department, there are a lot of people, there is nowhere to stand. But the workers are like turtles, I'm at lunch, I'm busy. And the fact that there are a lot of people, no one cares. A call to the call center will come even more negative emotions. Waiting for 5 minutes while the employee found out why the ATM was not working and eventually said: yes, it is not working and it is not known when it will work. 👍👍👍
I close all my cards and will never return to the bank!
I am very disappointed with the exchange of dollars and the long queues. A brand new bill, but they found spots under the microscope, they couldn't see it with their eyes, they said they wouldn't change them anywhere, but they changed the microscope in the next bank without any problems. I would give a score of 0 to Alfa Bank if I had the opportunity.
convenient location in the city center, you can withdraw cash from the card to consult with a bank specialist, polite service and cute smiles of the consultant girls. I put 5 stars boldly.
Incorrect communication with customers! I took the ticket and was called to the 3rd workplace, which turned out to be empty! I waited for a specialist for a few more minutes!I didn't get full answers to my questions, she was also talking to a colleague about her own affairs in parallel!! The concept of a culture of communication and politeness in this department is most likely unknown at all!!!
A good bank in the heart of the city, just consider it opposite the city executive committee and next to the Lenin monument. The bank where it is often most profitable to deposit currency in the city.
there are always huge queues. even for a primitive operation like currency exchange, at different times of the day. I've been waiting for half an hour to change it.