the task: to change a few euros and put it on the account. it would seem that what could be simpler? the day is no longer working. then they have a "technical break at the checkout at half an hour (this is after a half-hour wait), Then "we have 6 people waiting at the checkout, the waiting time is 40-50 minutes." So, if you are not an unemployed pensioner, this branch is not for you.
py.sy. in the technobank in the green opposite, I changed it in 2 minutes. And the course was better
The service for the Prime Line works as if it does not work, you take a coupon to a specialist for "by appointment", you say that VIP, the specialist switches to the cashier.
Some kind of complicated way, instead of choosing the "VIP cashier"/"VIP specialist" ticket machine in the menu.
I am a customer of this bank! Money replenishment kiosks often break down! They put another one on, but the situation didn't get much better! They withdraw money from the card for service, but this is not indicated in the history of operations, they had to call and ask where the money was!
I love this department because you never have to wait in line for more than 20 minutes. At least, I didn't have to. The description says that it works around the clock - meaning ATMs and information kiosks - but in fact, all the doors are closed until 9 o'clock and you can't approach them.
Culture, attitude, attention... This is the best bank I've ever been to. Keep it up ! Prosperity, well-being and tranquility! Thank you for taking care of us!
The branch is in a residential area, so there are a lot of customers, but there are not enough cashiers. Lunch, you see! It's not healthy to eat when they bring you money! Is this really a bank? Have you counted how many people are leaving at this time?
There is a rush hour crowd near the ATMs in the lobby. You can't go to the bank. Often the devices do not work, because they are not designed for such a load
As always, the bank is on top. The service is excellent, I did not observe queues. The specialists are good. The ATM in the branch is open around the clock. You can either deposit money into the account or withdraw it.
There are always a lot of people, and the room is small. There are few cash registers. You feel like you're at a train station, not in a bank room. The wrong location of ATMs at the entrance. The employees work well, according to the high standards of Alfa-Bank.
Disgusting service for legal entities. Constant queues, incompetent employees working with legal entities. Applications are constantly hanging. The attitude towards individuals is also no better. The bank used to be better, now it has to suffer from hopelessness. I think it is the best of the worst banks in the country.
A technical break at the cash desk an hour and a half after the opening of the bank and always with a single working cash register, plus also in the morning flow of customers - this is something with something. Every time the sutra sees a huge queue of a bunch of dissatisfied people, including myself. Wildness.
Long queues to pay for services! The payment procedure is inconvenient, the queue for processing the payment, then a new queue for the payment itself.....
I was at the bank with my husband 10 minutes before closing, and they delayed it after. Friendly specialist operators and cashiers did everything we asked and escorted us out. The service is at a high level.
How many times have I seen boorish customers, I don't understand how bank employees always remain polite!) for me personally: I have never encountered a negative!) I came in with a good mood and came out with the same!) this is the best bank for me at the moment!)
Of all the banks, I like Alfa the most. but this particular department is not very good. the queue is constantly huge, after 18 it's just a disaster. the place where the terminal and ATM are very small, so it is extremely inconvenient to stand there. often there is no currency in the ATM and therefore once again you need to queue at the cashier to defend
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Иван Коропоткин
Level 6 Local Expert
October 19, 2023
I do not recommend this bank! The employees are not competent, there are always problems with the application, and commissions for everything
I am very disappointed. I never thought that alfa-bank would turn into this. There are three cash in machines. Two are working. The queue is huge. The ticket offices are closed except for one. I had to stand for 23 minutes to get to the cash register
I sat in line at the checkout for about 50 minutes, with 10 more people in front of me.... There was only one cash register. Question to the management:"You are in a crowded, passable place. You have constant queues. WHY can't you organize the work of two ticket offices??? Despite the fact that credit consultants, excluding legal entities, are constantly about 7 (seven) people.
Staff 5+
And the bank is a so-so bank.
Take out a loan or make a deposit: there will be a problem. They make calculations according to some logic of their own, understandable only to them.
The bank is progressive in itself, all the time, they create something new, respect them for this, but the service is very slow!!!This is very upsetting
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Костя
Level 9 Local Expert
April 13, 2023
They refused to open a regular bank card WITHOUT EXPLAINING the reasons. Thanks, now I use a card from another bank
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Vadim
Level 3 Local Expert
February 21, 2024
The queue for currency exchange operations is one and a half hours