Previously, I liked this department - everything was fast, clear and friendly. But even 5 months ago, there were often problems with the ATM - it does not work, an error, etc. Now, I came to change the currency at 13.57 and they said: it doesn't work from two to three. I said it was 3 minutes to three, but I was "turned off", and was turned off by a relatively free employee at the entrance, who notifies that the cash register is not working. That is, this employee cannot substitute another for lunch. The overall result is that the department is no longer of the same level, although the course is at the level of high-quality departments. If possible, it is better not to take risks and go to another branch
There are only three specialists in five places and the whole hall is crowded with customers. The estimated waiting time is not reported by an employee, it is not indicated in the queue ticket (at least the number of customers in the queue). The room is stuffy and all the doors are open from the street, from where the smells of tobacco smoke can be heard. I'm disappointed, I've been here often, but I was upset by what I saw.
Well, With N O!
There are a lot of visitors during the lunch period. And the ticket offices were closed for lunch. Waiting for the currency exchange at the cash desk for up to an hour! Since all operations are carried out in one cash register. Taking lunch breaks into account the intensity of the flow is not fate!