Maps • Gomel • Banks • Alfa-Bank

Alfa-Bank

Rating 4.5
Open until 7:00 PM
Gomiel, Lenin Avenue, 51

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Address

Gomiel, Lenin Avenue, 51
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Contacts

+375 44 733-33-32
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Features

Personal banking
Services for corporate clients
Currency exchange
ATM
Wheelchair accessibility:full access
Panorama
Rating 4.5
273 ratings
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100 reviews

А
Level 2 Local Expert
November 29, 2024
On 11/20/2024, I sold a bill with a nominal value of $ 100, but with a change of $ 50, the cashier gave me change on 10/20/20, one of the bills, IT TURNS out, was with a tear of more than 5 mm!!! I, of course, did not check them, but kept the receipt. A week later I returned to the same exchange office, in order to change the same money, there was another cashier, and I was refused to buy this torn bill, given that I had a receipt saved!!! Explained this by the fact that I had to look and check what I was getting my hands on in the exchanger. I'm sorry, of course, but I'm not an employee of a currency exchange office to check $ for solvency. That is, the cashier made a mistake at work and accepted a bill with a tear of more than 5 mm, decided to slip it to me. I understand if I had a large amount, but I'm sorry with $100, $50 of which is change, this is super arrogance!!!! Why should I find out where to exchange these unfortunate $20? Gomel exchange office, Rechitsky Avenue 40 (Davydovsky market), cashier Aliyarova T. V. - the employee who gave this bill.
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3
Е
Level 6 Local Expert
December 20, 2024
Employees do not understand the principle of selling banking products, and they know absolutely nothing about them. The head of the department can't connect two words... there are no questions about the call center, but the 'specialists' who are physically present, as I understand it, are graduates of local vocational schools, inadequate, with the look of "sunny" children... the HR department is on top!!! And yes, as you can see, 3 days later they answered here... but I wrote an appeal to the bank branch and a complaint to the book of complaints and suggestions, a week later there was no feedback ... except for a formal response in Yandex.Maps! Dear Customer Service department... since you did not provide me with a written refusal (more precisely, your department head), a further complaint will be filed with the National Bank of the Republic of Belarus.…
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1
E
Level 7 Local Expert
February 12
The most disgusting bank with the most disrespectful attitude towards its customers that I have ever seen. There is no customer orientation at all. If there is an opportunity not to use their services, this will be your best decision, which you will never regret, because the attitude towards your customers is worse than in this bank. I felt it firsthand. And apparently, the bank has not even heard what loyalty to its customers is. In general, stay away from this bank and you will be happy! 100%. I didn't listen to the reviews, but now I've seen it from my own experience. Don't repeat my mistakes.
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