I gave the car to adjust the valves, they said 2-3 days, as a result, 5 days passed, no one dialed, they did not answer the calls, I came to them and began to communicate, as a result, no manipulations were carried out with the car, I left again, I arrived 3 days later, they did not pick up the phone, it was Monday, I asked please call on Tuesday, tell me what and what are the deadlines *** to which I was answered well*** As a result, there are no calls on Tuesday, they do not pick up the phone themselves, they arrived on Wednesday and took the car. In 9 days, I was supplied with 2 coils and candles 😂😂😂😂 to check, although I gave the car to adjust the valves. Although the coils and candles were new, I do not understand why such a manipulation was carried out. So much for the official dealer!! The relationship to the customer is MINUS 99999999 ❌ in the end, nothing was done, the car just stood for almost 2 weeks
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Н
Носкович Юлия
Level 8 Local Expert
December 7, 2024
Long service, they announced 4 hours for THAT, in fact they did 6 hours. Thanks for the free coffee and lollipops, but you should also put on TV so that time passes faster. Locals may not care, but nonresidents have money.
I gave the car for repair, today they called and told me to pick up the car due to its readiness to leave. Upon arriving to pick up the car, I went through the standard acceptance operation (formally signing the act without inspection), the employee simply handed me the acts for signature, gave me the keys. When I opened the doors, I saw the thresholds smeared with paint or some kind of chemicals with paint. I actually made a claim to an employee Igor (body repair), who began to elegantly refer to the fact that there was a film that left such traces. Even from the photo it is clear that this is NONSENSE, he said that it would wash everything off with a solvent. I demanded a book of complaints and called the management, to which they replied that we could not provide a book of complaints, because there was no person responsible for this, and the management was not in place.