The stated speed is not even close to being reached most of the time
No measures have been taken for more than 2 years to respond to constant requests for the quality of services provided
Every evening, the Internet speed is like in the 2000s
Optics is only in advertising, in fact, it is not known where it is
And the tariffs that are constantly rising without warning
I have been using the Internet of this company for about 2 months. Everything is disgusting, from the quality of the Internet to the service. There are no complaints only to installers. Constant disconnections, minor freezes. The Internet was turned off for a week, allegedly due to an accident. Different people in tech support say different things: fire, hardware failure, etc. There are no warnings, there is no news on the site, there is no SMS mailing with a warning. It is impossible to get through. After a week-long outage, the connection was restored and discounts were again. As soon as it starts to rain, the Internet immediately disappears. Last time, the repair team said that the reason for the discounts could be a faulty router provided by the company itself. They said that if the problem continues, then you will just need to change the router. Now, when I call tech support, they tell me that in case of replacing the router, I will have to pay extra. For what? For the fact that the equipment that you rent is faulty? Conclusion: if it is possible to use another Internet, forget about this garbage dump, proudly calling itself a provider.
I have been using it for many years, the service is good, there are discounts.There are no complaints about this office, but you tried to call Almaty in case of a problem, this is something. Is it really impossible for a company to have multiple numbers for these purposes?The management is probably not aware of this problem, the sound of endless music and wait for you to be served, and then turn off. To find out the cause of the problem, you can kill 3 hours and not get through
A small cozy office. Competent specialists. They explain everything in detail.
Pysy: negotiations are underway with channel one, they have overestimated the price, and almatv does not want to raise the cost to subscribers.