I changed the screen on the iPhone 14 Pro in Astana in June 2023. The phone was sent to Almaty, there was no equipment in Astana. After delivery to Almaty, a diagnosis was carried out and a new one was purchased for a couple of weeks. And then the phone went to Astana for a week. Everything would be fine, but the replacement of the screen in the official service has always been over 25 years of using mobile phones, it took 20-30 minutes in my presence, not almost a month. I had to buy a new iPhone to hang out)
Everything was done quickly and clearly in a day, there was a plywood, polite people promised two days, they did it in a day without unnecessary questions
fast and high-quality repairs, excellent courteous staff, convenient location, reasonable prices for work, always original spare parts, convenient tracking of the repair process on the center's website
They didn't help me even with a valid warranty, even with Apple Care+!!!
There was a problem with the cable to the MacBook Pro that came with the kit. The computer is under warranty. There is an additional Apple Care+ package. They said to leave the cable with the computer for diagnostics, for a MONTH! A month without a computer, CARL! When it comes to the cable! And I can't do it for a month, I have a job! Instead, they said: "Your problems. While the diagnosis is going on, we will not give you a spare computer. With your Apple Care+ package with a worldwide warranty, you can wipe yourself in the toilet" - Here's an affiliated service center for you. I am extremely disappointed. I wrote about the incident to Apple.
We passed the Apple Pencil for diagnostics. In a self-respecting company, an authorized Apple service center could not find an iPad for diagnosis within 40 days?! The case got off the ground only after contacting the Company's head office, as well as Apple.