I want to file a complaint against one of the employees of Novaya Pochta (Altair shopping mall). Today, on December 25th, I went to pick up a parcel with a passport (in the morning I received an email that the parcel had already been delivered), took my grandmother with me for the company (as it turned out, very wrongly). So, we come to receive, and a woman with blonde hair named Tatiana says that there is no parcel and nothing is on the way to my name at all. I think it's okay, I returned home, took the parcel number, I come back and this Tatiana comes out to meet us (I'm sorry I didn't take a picture of her badge with her full name). My grandmother stopped her and said that we took the confirmation and said in a normal, calm tone, "why did you look so bad," to which we were shouted back, "look, you've already eaten in general." I didn't have time to turn around, as this Tatiana disappeared from sight. My grandmother immediately became ill, began to tremble and her blood pressure rose. I went looking for this woman all over the building and couldn't find her. I have a very huge request to the manager to eliminate this employee because such behavior is not appropriate!