We decided to restore the SIM card after the termination of the contract with kazaktelek)
Kazaktelekom contacted altel and altel said they would give an answer soon , after which we received an answer from them that registration of a person's death was required.Now they came with my grandmother and said they needed a lot more information. Strangely, we reissued it after my grandfather's death to my grandmother. I've been using Alt for so many years , and now they don't want to restore it.
The guy was automatically forced to somehow answer the questions of a female colleague who came up close to his desk (boss?) and in parallel with the smile, 6"9 served me, apparently there are not enough employees, look!
To everyone!let's start a little ... the branch is of course located in a crowded, passable place, but the service leaves much to be desired ... there is no device for issuing coupons, there is a shortage of managers ... in the altel itself, you can set tariffs and the manager did not say a word about it!!!
Hello, I give you five stars, they served me quickly and efficiently, they didn't let my phone sit down. I wish there were more such responsive employees.
Terrible service, and the tariff for a month of 20k goes away quickly, you have to pay 6k for a month, and you constantly turn on the 20k tariff, you re-connect 10gb for 1-2 days, it's enough, moreover, you don't sit on YouTube, only whatsapp and insta 2k for 1-2 days a month 20k comes out
Recently, a difficult one brought me to this salon. I needed a SIM card for a children's watch. First I went to the Beeline salon, but there was a complete emergency. Next to the Tele2 salon. Well, I think Tele2, so Tele2.
I went in, read all the inscriptions inside, 2 seconds to realize the absurdity, let go of the situation, take a coupon. There didn't seem to be many people in front of me, but in the end I had to wait 40 minutes. The staff are polite at first glance. But, as usual, I got the most polite one - named Abylaikhan.
I say, give me a tariff where everything is at a minimum. Here, he answers, the tariff is specifically for hours - everything is at a minimum, there is no Internet. I say, leave the Internet, it will come in handy. He says, okay, finish it a little, you'll have the Internet. Well, I think this is a once-in-a-lifetime opportunity, I flip through the blood, the deal is closed.
Already turning around to the exit, I insert the SIM card into the watch, dial myself, and the operator from the speaker of the watch: fuck it, beggar, calls to the numbers of other operators are not provided.
Oop-na!
I turn back, I say, it won't do, my dear, I asked "where everything is at a minimum." He told me: well, dude, he fucked up himself, you should have listened to me more carefully. I say: I deeply bow before your Majesty, I'm sorry, I didn't immediately realize that the client was never right, and always. He said to me: okay, kiss the ring, I forgive you, flip through some more dough, a beggar, I'll sleep you off for a few minutes so that you don't whine.
Rejoicing at the blessing that had descended, he sailed away. For this reason, I humbly ask the blessed Tele2 to elevate this employee to a boyar, and serfs like me will not be allowed into the upper room from now on, because they do not dare to demand from the boyars their pathetic requests to listen carefully.
For this I want to bow out and attach a photo to the honor board.
There is no information about the work schedule of the corporate client manager.I arrived at 13:00 and she has lunch.it is clear that it is required by law, but information about the schedule can be posted on the Internet or at least at the entrance, or leave someone on duty from the other managers.
We could not answer the questions and solve the problem because of which it was not possible to pay for public transport services and others from the purchased number.
The manager just said he didn't know what was going on. 🤦🏻♂️
What does the office managers in this office have to do with it (polite and attentive) if there is the worst connection in Astana and the region (after 22-00 Internet traffic disappears in many areas, the price of the tariff has already been raised 2 times in one gate)? The trust payment was requested by the spouse of 2 thousand tenge, it was immediately issued and after 30 seconds it was already written off together with 400 tenge for using the payment without providing a communication service. This is pure fraud. They promised to return the money within 3 days.
terrible service
They impose tariffs of 7-8k and say that there are no others
Although the simplest one was needed
I ordered a SIM card on the website and received it in the same department (it turns out there is)