Alternativa
94 reviews
November 14
An excellent service station, without exaggeration, who knows his business at a professional level. I applied for VW Taos from the USA. The car was restored after flooding. We carried out electrical work, replaced spare parts, all oils, various blocks. The car has become like a brand new one. Someone will say that it is expensive, but it is absolutely fair for high-quality and professional repairs. Always polite, friendly and understanding staff and excellent service. In my opinion, this is the best service station, I am delighted, I recommend it to everyone. I will continue to service the car at the Alternative service station, despite the fact that it is not close to me.
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July 11
Professionals, consistently high level of quality of work performed (regardless of their complexity) for almost 10 years of servicing my car (Audi, 3.0 tdi, quattro) at this service station. The car was also serviced in Germany, the Czech Republic, the level of service and quality at the Alternative service station is not inferior, in relation to the customer - the best. The most experienced, highly qualified craftsmen, modern equipment, 6 lifts, convenient access from the outer ring of the MKAD (easy to find in the navigator by the name of the service station). But most of all, I wanted to thank your team for their attentive, responsible and kind attitude to customers, for their passion and love for their work (it's obvious!), for always coming to the rescue, no matter what happens, for always a high level of service. Special thanks to Master Sergey, since no one knows the soul of Audi))) I'm lucky to know you. THANK YOU!
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1
August 30
I contacted this service with a question about replacing the oil in the automatic transmission, they said to throw the wines into Viber, they will do all the calculations and answer, it was 08/14/2024.
To this day, there is no answer, judging from such actions, people are not interested in the client. Based on this situation, I recommend taking this attitude into account.
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1
1
September 11
During the conversation, one gets the impression of serious responsible people, they thoroughly tell and by default all operations according to the regulations. In fact, everything is done, the order is large. It seems that the box has started to kick more, but let's see more. Maybe not them, but the bolt will be pulled off the fence, and before that there had been no officials there for a long time. But the most unpleasant thing is that they do not call back decisively or strongly with a delay of a day, for example, when the car is already at their place and just pick up 1 spare part according to the fault. The same goes for interim results and readiness. They promise, but then you call 2, 3.5 times to find out-it's not the case. You expect adequate communication from a service station of this level. Normally, it is more expensive than the dealer, but the prices for s/ h are not so horse-like, as a result, it turns out a little cheaper with a little more freedom of choice of solutions. And everything would be fine, but first try to get through, then dial yourself, remind me- well, this
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September 4
It's expensive, but the service is adequate and they know their business, apparently a large flow of customers since such prices, it's up to you to overpay for quality or look for something else
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February 27
An amazing service station, the repair work was carried out with precision and a competent approach. We fixed the malfunctions, I'm going and I'm happy. Thank you so much. I recommend
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1
January 25
I signed up in advance for the diagnosis of a certain problem and its elimination, in fact it turned out that no one really dealt with this problem due to the employment of staff. That is, the day before the appointed time, they asked me if I would come to the service station, I arrived and no one dealt with the problem properly. We won't get far with this approach.
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3
August 7, 2023
Excellent service. Over the years of servicing their cars, only positive emotions and reviews. The quality of diagnostics and repairs is excellent. I would like to note the courtesy and competence of the staff when contacting, the selection of spare parts, consumables for car maintenance. Thanks to the whole team.
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3
August 18
Good service station, perform work efficiently and in a reasonable time
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July 12
Everything is just perfect.By default, we fixed something that we wouldn't even think of doing on the other hundred
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1
April 27
There are no questions about the work, but the prices are very high, the hour rate is very expensive, I did not like that the prices for spare parts are being increased by 30%. They were upset with the cheating
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1
February 25
The service station is excellent, I advise everyone, people are very polite to work very well. 👍 👍 👍
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1
November 23, 2022
Excellent service station!
Always friendly staff, excellent service.
Repairs are carried out in a short time.
They do it efficiently, reliably and with a guarantee!
I recommend it!
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4
June 13
Not a budget service! But they know their business
The prices are high but there is a guarantee for everything
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October 14, 2022
Specialists in the VAG group. I came to rewire the automatic transmission chips. We did everything clearly and quickly, I am satisfied with the quality of the service. The price tag is adequate! I will definitely contact you again, I recommend it.
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4
December 22
High-quality repair of internal combustion engines
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January 7, 2023
I was satisfied, a good HUNDRED!
We managed to find and fix a malfunction that could not even be diagnosed in other specialized service stations.
Attentive and courteous attitude towards the client. Keep it up !
Thanks! Good luck!
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4
November 15, 2021
Excellent service station.
It is aimed at the expensive vag sector, since the cost of a standard hour is almost 80 rubles, so most cars are Audi, Porsche, Tuareg. If you compare it with the price of a standard hour at an Audi dealer (135 rubles for Audi, I don't remember exactly, but for Porsche they have 184 rubles), then it is profitable to repair on the alternative. But for Skoda, like my Octavia RS, the cost of a standard hour is comparable to a dealer's (on felokta 85 rubles, and with a 15% discount for me, it turns out 72). On felokta, it is more profitable for me according to the standard hours, but their divorces are infuriating, they tell you one amount, you come to pick up the car, it becomes another in a big way. I tell them they called such and such an amount, they answer that it was necessary to discuss it with the masters, to clarify why then the managers call me if they do not know the exact cost of the work or they name the cost of the work without VAT, and then wind up. So it's up to everyone to decide, I was advised and told that this is the best Vag service station after the dealer. I was not only at volksmotors, according to reviews it was not bad and a friend praised it, it was very inconveniently located. Vagmotors did not like the prices of work and spare parts, replacing the radiator of the air conditioner cost more than at the dealer.
The car had an antifreeze leak problem, and since they write about the 135 kW diesel engine that it is ultramodern, it took a long time to look for a couple of months, excluding different nodes. They did not take money for diagnosing leaks and disconnecting nodes, since there was no result. As a result, the last option remained, to remove the cylinder head. The reason was found and eliminated, although the repair took a very long time, the main thing was the result. We put everything together neatly, as if at the factory, all the clamps, protective screens, braids are in place, nothing is broken, which makes me very happy as a perfectionist. I don't want the car to turn into a collective farm with duct tape and the like after repair.
The service station is not very large, the flow of cars is large, the craftsmen cannot always respond or inform about the repair process, you need to call yourself. Moreover, the information can be given by the master receptionist Andrey or Anton, if Julia picks up the phone, she will call one of them or call back, this is the only minus. As I understand it, she places orders and orients on prices for services. All communicate politely, correspond to the service station level.
I would like to mention Master Sergei, he is probably the most experienced there. He confirmed my guesses about the cause of the breakdown.
They wrote that the location was inconvenient, yes. Especially those who live at the other end of the city, but I'm not far from Novaya Borovaya, minus that there is no interchange, since the service station is located on the outside of the MKAD. You can only leave by taxi.
The parking lot is located on the outskirts of the forest, the location is not bad, but if the car is standing for a long time, then it will be covered in needles and foliage, plus dirt, everything that flows down from the trees.
If you are satisfied with the price of the work, then I recommend this service station, the masters know their business.
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5
March 9
They do it at the level of the ofs . Prices are cheaper compared to official representatives.
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1
January 24, 2023
The best service station for the VAG group!!!I am always served there and I remain satisfied with the service and attitude to customers!!!Keep it up guys.I 'll look at another one soon .
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3
November 19, 2021
The service station, which is located in a very mysterious place. There is a dense deciduous forest with huge ravines all around. Next to the hearth of civilization is a garage cooperative, and somewhere in the distance you can hear the noise of the ring road. The first time I drove the car there, I missed the turn, because I couldn't believe that the navigator was directing me to some kind of leafy path. Nevertheless, having overcome the mysterious path, a very decent service station opened before my eyes, although it has some nuances.
So, my car was made. The staff are polite, professional in their field. They are well versed in VAG group cars. They give good advice on machine maintenance. Preference is given to spare parts purchased through a service station. It turns out to be very expensive, but at the same time, a warranty for work and spare parts for 1 year is promised. A decent room for taking orders and waiting. There is a sofa, a TV - you can pass the time well.
And now the cons. As befits any mysterious and mysterious place, when you leave your car here, it also plunges into this mystery. What's wrong with him? where is he? When will the spare parts arrive? What is the repair stage? All this becomes a great mystery. Unfortunately, the punctuality of the station leaves much to be desired. I have to constantly call myself and find out about the car. The promised repair or spare parts delivery dates may be extended, but no one warns you about these nuances until you call yourself. This gives an unpleasant impression. For this and 4 stars. If the guys and girls had improved, I would have put all 5.
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7
April 30, 2022
Excellent service, we stopped by them once - now the whole family is served by them. The car is clean, everything is accurate, high-quality, all the details that are changed are shown by the masters - worth their weight in gold! And it's great that everything has a different attitude: Lada or BMW - all cars and all customers are for them! Super! Prosperity and expansion!
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4
March 23, 2022
Message: Hello, a real review of the work of the service station. The Audi A2 has been in use in the family for 11 years. It so happened that it was time to spend money on repairs. I have always been afraid of official service stations (fear of divorce for various additional services that cannot be controlled). But the appeal to the guys turned the attitude upside down. The problem was in the engine electronics initially (a series of errors). In fact, the camshaft sensor was not installed correctly (I installed it myself). As a result, there are no errors for 2 days of operation. Thanks to Anton and ***** Borisovich.
P.S. it's been almost a month since the flight was normal. And in addition, the payment was taken as for the diagnosis and no more. Everything is in fact.
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4
September 8, 2021
To summarize: a good car service for owners of VAG cars. I have been serving them for some time now and I will continue, I have not found anything better yet. If the disadvantages (below) are not so critical for you, then I highly recommend it.
+ : the quality of work is at a really high level (separate respect for the deep knowledge of the diagnostician), you can be sure for the originality of spare parts, courtesy and competence of employees, you can relax while waiting for your car and watch TV in the lobby, there is a bathroom for customers.
- : extremely high prices for the entire range of work; they often do not fit into the repair time, which they themselves set for the client, sometimes even significantly, so I have to write / call with clarifications several times; the remoteness of the service is unpleasant for me, it is not close to public transport stops.
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5
November 21, 2022
We urgently needed help, we accepted it and gave it away. The prices are higher than at other service stations for this work, but there was no opportunity to search. Internet, waiting room, polite staff. Everything is fast and clear. Receipts, job guarantee.
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4
November 7, 2023
Excellent service, done on time and for the money we agreed on.
I recommend it in one word😉
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August 4, 2022
A wonderful place! An individual approach to the most bizarre problems, moreover, they helped me with a completely non-core car for them - just well done!
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3
January 6, 2023
I called, they immediately accepted, did it and the client was satisfied. They filled it with nitrogen and poured antifreeze for the pneumatic suspension systems of the Porsche Cayenne 958. I recommend it.
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3
April 15, 2023
Polite staff.
Exact compliance with contractual prices.
I gave the car back on time and picked it up on time.
We will recommend it to friends with VW.
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4
May 11, 2022
I changed the thermostat and the alternator belt on the Skoda Actavia. Everything is done competently, promptly, with a detailed explanation of the essence of the work. The prices are a little too high, the dealer has almost the same.
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5
September 1
Respect to Sergey
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July 31, 2023
it seems like not a bad service, but the price of a standard hour is about $ 35 . and the officials have $40. It's like an overprice in my opinion
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3
August 16, 2023
The only place where they were sympathetic to solving the problem with my car. They did not dismiss it like the other HUNDRED, but began to solve it. Well done, starting from the locksmith to the master. I recommend it!
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4
August 22, 2023
Good service, I didn 't pay much , but the work is of high quality , thank you
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4
October 17, 2023
A good hundred. But you need to adjust your work. Master Sergey is an Audi god.
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2
July 9, 2023
High-quality, fast, professional! 10 out of 10
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2
August 31, 2021
We had a great time and repairs. The prices are slightly higher than those of the competitors. But their service is worth it. I will recommend it. Keep it up ! The location is a little annoying, leaving the car - ‘you can't jump on the subway' :) But there is always a taxi
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3
November 25, 2021
I applied for engine diagnostics (a knock is heard). I arrived 10 minutes before the scheduled time, just enough time to get registered. The diagnosis lasted about an hour, including error reading and inspection of the engine by the master. In general, I am satisfied with the result, but the disadvantage is that during the inspection, problems with the drive belt of the generator were not noticed.(creaking, dangling roller)
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3
September 6, 2023
Well done guys fumble for 10 points I recommend if you want to ride
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3
September 1, 2023
The best VAG specialists. It's not cheap, but you don't have to redo it after them
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1
May 9, 2022
Very attentive people, they do not do anything superfluous, they warn in advance, they always do the work efficiently, I never regret that I somehow found one for Audi.
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3
October 17, 2021
They work efficiently and expensively. Everything that has been done pleases and does not fall apart. Communication is good. I would like to shorten the work time, it is not convenient for me to wait almost a week for it to be repaired.
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3
February 22
Real pros, I recommend it
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1
August 10, 2023
Good service and service. Like it.
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3
March 4, 2023
Always professional, attentive and dignified
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3
September 10, 2023
Great company, they will solve any issue
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3
February 3, 2022
When I come from Sevastopol, I am always served here. I recommend. Excellent specialists are working
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4
March 13, 2023
They have been serving for more than 7 years. The best specialists are here. I advise everyone. If you have VAG, come here!!!!!
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4
September 11, 2023
Well , it 's normal , nothing memorable
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2
December 18
Excellent specialists
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