I went to St. Petersburg with the participation of employees of this travel agency. Immediately on the train, the head of the group positioned himself as a very experienced and seasoned leader (Maxim). In St. Petersburg, the group was divided into 2 hotels, it would seem, what problems might arise. But problems arose, in the second hotel the group was reassigned to another leader (who showed passive aggression). As a result, the stay in St. Petersburg was brightened up by some confusion and the absence of any organization. On the last day of our stay, just 13 people forgot, we stood waiting for them to take us on a tour, but they forgot us. We called Maxim, but he didn't answer (the money ran out). As a conclusion: you can use the services of this company, but do not relax.
From the good, coffee was offered when booking the tour, everyone was friendly and polite. From the bad, they asked for a room with a balcony, but there was a room with NO WINDOWS at all!!! The specialist assured that there would be a balcony! But this hotel has no balconies in the entire building, and half of the rooms have no windows! How could you have assured me then that there would be a balcony? Complete incompetence or deception. Both do not color the travel agency. We will no longer contact this travel agency.