I've been there a couple of times. The staff is responsive, there are no problems with communicating in Russian. However, there are not enough places to wait in line.
The card expired before the weekend. Now there are problems with paying the loan. I've been sitting at the checkout for the second hour already. And I am the 163rd. There is a girl at the checkout, Aliya Samieva, a very pleasant and responsive employee, I always try to get to her. He'll explain everything.