I booked a hotel through vanttrip. I arrived, there are no rooms. There is a young man at the reception who doesn't speak Russian, like. He asked me to speak to him in English. He doesn't understand anything himself, he tried to get booking confirmation documents from me after an hour through the translator. The question is why, if it turned out later that there were no numbers. I showed him the hotel reservation voucher 100 times. He asked for some kind of proof. And it all lasted a long time. I was tired after 5 hours on the road, I had to go and look for a new hotel.