Anex tour
21 review
November 25, 2024
We returned from a trip to Thailand, we really liked the rest, we were from 11/12/2024 to 11/24/2024. Now a few words about Anex tour. For the most part, everything was fine. Among the disadvantages: upon arrival in Tai, I had to wait 2 hours in a stuffy bus after a 9-hour flight until all the people gathered (with different flights), a kind of catharsis before the rest 😀 Spoiled the impression of the company by Anex's hotel guide, whose name is Asif. He talked for 5 minutes about Thailand's life hacks, after which he began offering excursions from anex. The price tag there is overstated by about 1.5 times. There are many companies in Tae where it is cheaper (but this is at your own risk). After our words that we would not go on excursions, passive aggression towards us began from anex, attempts to instill feelings of guilt in us, etc. I understand everything, he gets paid extra for this, but it's not professional, after all, a representative of the company. For almost 2 weeks of rest, he never asked us what questions we had or how to keep in touch. The man was obviously offended. But what can you do? Information about the return transfer from otley to the airport had to be forcibly knocked out, and only on the 3rd attempt did we get an answer to our question. In general, anex tour is not bad, but Asif has something to work on..)
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August 31, 2024
The mood was spoiled even before the flight. We flew a company of 12 people from Moscow to Turkey. The flight was postponed twice. They were supposed to fly at 00.40, they took off at 15.40, as a result, they arrived at the hotel at one o'clock the next morning, the flight was also postponed back, thereby reducing the rest by more than a day. Due to the postponement of flights, we had to spend the night in Moscow, because we ourselves are from Minsk. They offered to pay an additional 35 euros per person to reschedule flights at a more convenient time for us, but warned that these flights could be rescheduled. I did not like the hotel guide at all, I tried to be on the wave of the company and communicated using obscene phrases, which caused great doubts as a specialist. We purchased an excursion from the guide, which did not correspond to the stated one at all. We sold tickets to a ship that did not even have free tables, as a result we had to stay on the lower deck, where there was a strong smell of fuel and we could not hear the event for which tickets were bought. During the flight to Turkey, the plane was not even fed, and the flight time was 4.5 hours. We had to buy food ourselves on the plane. There was also no lunch offered on the flight from Turkey, but nothing was even sold here. This is only part of the bad moments. The rest was ruined. I'm not in the mood to fly with this travel agency any more. There are more problems than rest.
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2
August 31, 2024
A terrible tour operator and his intermediaries. I rate his activity at 0 (zero)! It is impossible to resolve issues with them, they do not accept claims in principle, the answer is one - "rest", later they stopped contacting at all. The answer of the hotel guide is that Anex has strong lawyers, you will not achieve anything. Departure from Moscow, flights were postponed a bunch of times, instead of the promised and paid (I want to note, at a decent price) 8 days and 7 nights, in fact, we received 6 days and 5 nights, rest for such a number of days became "golden". This is not counting the days checked in Moscow and the overnight stay there (due to flight postponement). AZUR air is the airline of this tour operator, they did not provide any food for almost 5 hours of the flight, they offered only tea, coffee and water. Anex guides don't know anything except how to sell excursions more expensively. Don't get fooled by their suggestions! In fact, it was possible to swim on the ship exactly 2 times cheaper, like all other entertainment in principle.
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1
August 6, 2024
A terrible cameraman. Two families flew to Turkey 2+1 (1.5g) and 2+1(13L). They paid extra for choosing a flight for 40EUR. per person. The departure time was 01.20. there and 19.40. back. As a result, two days before departure, the departure was postponed for 10 hours from 1.20. to 11.30. there and 11 hours back. from 19.40 to 6.30. The money for the choice was not refunded. They paid another 70EUR. per person for the replacement of flights, specifically to TurkishAirlines. The total amount of the surcharge is 550 rubles. As a result, Pegasus flew there, the time was postponed again, Azur returned with the transfer of the flight for 17 hours from 22.30 to 5.20. What they paid for, for what concretization of the flight is not KNOWN. The guides in the hotels don't know anything, just to sell the tour. The worst of the operators.
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1
September 9, 2024
The worst operator, his intermediaries are the same. They postpone the departure time, brazenly stealing people's money. Not a single flight was rescheduled in favor of the tourist, but only the opposite. Where does our legislation look? Fraud of pure water, and in the open, without any fear of responsibility before the law. Horror. I hope that what they stole from people will finally come out sideways. This was the first and last trip with Anex. Run away from this company without looking back.
See original · Русский
January 13
I flew to the UAE in January.
I have no complaints about Alex. The transfers were clear. I was at a free shop in Dubai. Anex took me back and forth for free, even though I didn't buy anything.
However, the representative of Anex, Maria, did not have information about free museums in Dubai, which still exist.
See original · Русский
March 2, 2024
Phuket. Ibis. Git Faig, good evening. The most irresponsible git, who cannot warn in advance about the cancellation of the tour, warned at 12 a.m. and only after my call, the rise was supposed to be at 5 a.m.
His goal is to sell the tour at any cost. I promised a tour from the nearest port (30min drive), as a result, we went to the farthest 2.5 hours cracking on the bus, after 2 hours on a boat, we were on the islands 3 hours and back the same way 4.5 hours long. Thank you very much. I won't even write about ignoring it
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2
February 22, 2023
We had a rest in Dubai on 10.02.23. Everything went well. The only thing I didn't like was the hotel guide. She was 20 minutes late for the meeting. She promised to find out about the transfer to the beach from the hotel, but after selling the tickets she ran away. She was late for the meeting. Then she informed us incorrectly about the free tour. She said that there would be something like a market. In fact, we were brought to some kind of closed pavilion with fur coats and leather jackets. We had to explain to the seller that we did not expect this at all. There was another representative of anextour on the spot, who said that we needed to go to another store with watches and jewelry and only then they would take us home. We were lucky that we were put in a car with other equally disappointed people who were being driven to the hotel. We went out with them and took the subway to the hotel for another hour. If the hotel guide had immediately explained that there would be fur coats, jewelry and watches, we would not have wasted our time on this. We had only five days, it was a shame to spend half a day on this useless activity for us. I liked the paid sightseeing tour. The guide gave brief interesting information and answered questions.
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1
August 29, 2024
The worst tour operator. With an early booking, the departure time was at 00:20, as a result, it was postponed to 15:45. We arrived at the hotel at 00.15. On the return flight, the departure was at 18:00, postponed to 8 a.m. on the same day, we left the hotel at 4 a.m. As a result, minus 2 days of rest. They do not respond to the claims in any way. DO NOT turn to them.
See original · Русский
March 24, 2023
Not only did we shorten the tour by almost 1.5 days and still have not paid compensation for this, so all the time I felt like I was on the market, communicating with representatives of your company in Egypt. The phrases "Only today we are giving you a discount and it is valid after our meeting" have already caused nervous laughter. Are you guys serious? Maybe it was relevant for Russians.20 years ago, they found themselves abroad for the first time, but now. There is a tourist sitting in front of you who says that he has 5 days left from 7 days of rest and he does not want to go anywhere, but apparently the guide does not understand Russian well. It is better to teach the guides to help load a suitcase on the bus to a woman with children.
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December 20, 2021
Good time of day. We are currently vacationing in Hurghada, we have never rested in winter. Of course, before choosing a tour, we looked at the weather, the weather is always written at 22 degrees and the water temperature is 24 degrees. Now we know that winter is winter in Africa too!!!! I brought a thermometer with me and of course took the temperature. And so the air temperature is 11-14 in the morning. It is warm only from 10 a.m. to 3 p.m. Then the sun goes down and everything is dog cold. The temperature of the water in the sea is 15, the temperature in the warm pool is 24, in the cold one is also 15. The animation is very weak, so after dinner in the room. TV and sleep. Then Breakfast, the pool, the sea (yes, the sea and we swam in it. I stood it for 10 minutes and that's it)
And now I will say that my husband and I are vacationing at the Hawaii Riviera aquapark resort 5* hotel. There are no complaints about the hotel. The food is excellent meat, vegetables, fruits (from fruits - melons, pomegranates, dates, apples!!!!!, oranges, tangerines and STRAWBERRIES) We arrived at the hotel at twelve o'clock and immediately checked in. The room is standard. The staff is friendly. The territory is very well maintained. The only thing is that if you are with children, then you need to ask for a quiet room right away. The music is loud all day from 8 a.m. to 23:00. The hotel has Internet at the reception, free of charge. But sometimes it is very slow. We immediately bought local 19GB SIM cards at the airport for $10. Very passable. Whatsapp does not work on audio and video calls. Only Viber works well. I hope that my review will be useful. Anex tour works well, great respect🙏
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February 25, 2022
Good afternoon. I'll start from the beginning, We bought a tour for 4 people in charm, passed a test for the child, the test is positive, we call the tour operator 5 hours before departure and immediately say what the situation is, First of all, if the refusal of the tour is a fine of about $ 500 and what they say that the money is returned is a lie, Okay, we fly 3 people In charm, we are greeted well, we meet warmly from the representatives of Anech tour, everything is beautifully told about excursions and trips, to be honest, never buy excursions and guides, this is such a deception that it is not possible to tell, we had a force majeure, my sister and I were ill and could not go on an excursion that cost $ 85 per person And when we told them that we could not go, which was categorically they refused and said that the money would not be returned to us or we should call a doctor whose services are $ 30 and that he would give us a certificate that we are not healthy At all, deception is all around For them, the main thing is the money of tourists and it does not matter our health
It's not the first time in Egypt, but with such an attitude towards tourists, I'm just disappointed
I am attaching photos of the guides who worked with us. Do not buy any trips from them and do not take them from the guides at all, they are 2 times more expensive than usual
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November 19, 2021
I went on vacation with the Annex Tour more than once and everything was fine. In November of this year, we bought a tour to Egypt and were disappointed, to put it mildly. We are pensioners, but we were offered a hotel where it is very difficult to enter the sea (corals, a pontoon with one step). It turns out, the main thing is to sell the tour, and at least the grass will not grow there. And was any of the staff at this hotel? Do they understand the difference between hotels for young people and older people? But the most unexpected and unpleasant thing was ahead. Before departure, we learned that we were flying to Moscow instead of St. Petersburg, but no one could explain how to fly further. Representatives of the tour operator at the hotel explained that they will tell you everything at the airport in Moscow... It was only after lengthy arguments that we received oral information about our flight home. The fact that the flight was postponed, we were late, the luggage was received and handed over again to Vnukovo, received in Pulkovo, this turns out to be the norm for this tour operator now. Our flight was on 11/15/2021. ZF-520 to St. Petersburg, then changed to ZF-518 (VK) + ZF - 315. As a result, I missed the bus and arrived home a day later. I understand all the difficulties of the tour operator in the current situation, but now, more than ever, it is necessary to improve the quality of tourist service in order not to lose them...
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January 17, 2022
We went to Sharm el Sheikh in January, took a sightseeing tour of the city, at the first meeting the guide painted it exactly as a sightseeing tour, and as a result, for $ 30 per person, we got a stupid shopping tour to an oil factory and some kind of bazaar, where everything is more expensive. From the review, at the very end we stopped at Sozo Square, only there we had fun, walked for an hour, and rode the bus for 6 hours🙈
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May 23, 2021
we bought a tour to the Egyptian "Maldives", the tour cost $ 160 for two people and a child of 1 year and 8 months, a tour from the Dana Beach hotel, which as a result we received an incomprehensible tour to the dolphin house, which I learned only on the ship. For a child, this tour is not suitable because the child came from 6.15 to 16.30 is sitting, the child was crying, could not sleep, the child was very active, any attempts to run led to trouble because the ship was rocking, it fell over and over again, there were only metal objects and angles around, the trip was hell for us! There was no baby food, there were no blankets, there was a strong wind in the sea, the child was frozen, they covered him with rags and themselves! Why do you do this? This is a deception of tourists, guides do not act honestly! The tour guide refused to disembark, this is not his problem, he only brought us, the rest is not his business!!! Upon arrival, I tried to resolve the dispute with the guide, but he said that we did not understand what we were talking about, that we were asking for dolphins, although this was not the case and he did not send the checks to our room, now it is clear why! I am attaching a photo of the guide.
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5
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December 22, 2021
Excellent tour operator. We have contacted them more than once about traveling. They are always polite and hospitable. We recommend it to everyone. A good rest will be guaranteed.
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1
May 1, 2023
A good operator. It seems that there were no questions or complaints, but they don't pull for 5 stars either.
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March 11, 2022
We are stuck in Sharm El Sheikh, there are no planes, everyone is taken to the same hotel, when no one knows the departure.Help me fly away!!!You provided tours knowing the situation in advance.What is being done?
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September 18, 2021
Many thanks to the company Anex Tour and Anastasia, as well as the hotel guide Said) everything has gone down a lot, price, quality, thanks again!!!
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July 13, 2021
We flew to Egypt, it seems to be well picked up from the airport by bus with good air conditioning, but you will be charged the most expensive excursions (they have a percentage in their pocket), and you will find the same cheaper from a tour operator.
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5
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July 2, 2020
A good tour operator
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