Minsk, Janki Luchyny Street, 5офис 509, этаж 5
Anytime carsharing
Directions
Niemarshanski Sad
3.4 km
Janki Lučyny
227 m
Similar places nearby
78 reviews
August 29, 2024
I have been using the service for 6 years - since August 28, 2018. During this time, he made 300+ trips for 10+ thousand km. The poor quality of the condition of the cars was compensated by their quantity and budget cost, especially for a long time. But if there is at least some kind of conditionally non-standard situation, the support service turns out to be only a statistician of requests.
In particular, on 08/29/24 I booked a car at Minsk airport for the 2nd day. At the same time, the car was needed only for 1 day, but taking into account the fact that there is not always carsharing at the airport, I decided to do it in advance while the car was in the parking lot.
The car was booked, the payment was completed. But when I tried to activate the daily rental, a message appeared that I was too far from the car.
At 19:00, I contacted the support service. I received the first reaction only at 19:50, and all this time the car was already in a paid reservation.
According to the results of the "assistance provided", after almost 1.5 hours, which the car was still in a paid reservation despite the fact that the rent was paid for 2 days, I was informed that they could not help in any way. At the same time, there was no answer to my question where exactly it is indicated how many meters from the car I should be when booking.
In general, the desire to use this service at least some day has decreased to zero.
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1
August 13, 2024
I used this service for six months, everything is generally not bad, if you close your eyes to the fact that the cars are almost all dirty, there is garbage inside, there is almost never liquid in the wipers, the mechanism for regulating the side windows in many cars is broken and there is no way to adjust for yourself, the music volume control button is also broken in almost every second car, fortunately it is possible to decrease/increase the volume on the steering wheel. Until today, I used it steadily, as it was convenient to travel on some business. In the morning, a notification came from the application, allegedly a fine and the money was immediately debited. I received an email stating that a speed violation was recorded, but it did not specify exactly where the violation was recorded, and the time of the violation coincides with the time of the end of the rental of this car. I contacted support, not only were they rude, they did not give an answer, they charged 2.5 basic allegedly for the violation, they said they would additionally receive a letter from the traffic police, according to which they would still need to pay for the violation. By the way, nothing came to me from the traffic police, I paid for an imaginary photo fixation. Then they began to claim that I had previously been charged with speeding violations, although this is the first time. In general, I do not advise at all, it is better to choose HELLO, there are comfortable, clean cars and communication with support is as pleasant as possible. And here they are just looking for something to rip off money for..I advise you to delete this service and not use their services
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4
September 5, 2024
I recently encountered an unpleasant situation with one of the carsharing companies. After the trip, I was presented with claims about damage to the car, although I was not the culprit. They said that they would have to charge me 910 rubles (2 * 7 b.v. for two bumper parts + 350 rubles for hiding from the scene of an accident). To figure it out, I turned to a lawyer, who helped me understand how to act correctly and what could threaten me. As a result, it turned out that according to the contract, the maximum that I can be charged is a fine for not taking photos of the car before the start of the trip, and even then it is insignificant.
When I contacted the company's representatives, the conversation turned out to be not particularly constructive: the employee was rather lecturing and giving allegories than helping to solve the problem. I explained that I had already consulted with a lawyer, and that, in fact, the situation was far-fetched. In the end, it turned out that the damage was caused by a previous user, and I'm not in any danger.
I would like the company to take a more responsible approach to solving such issues and pay attention to the real facts, rather than trying to create stress for the client.
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3