Well, gentlemen, this is.... Well, you get it. In more detail, drivers treat orders too selectively - according to the principle "I will not go there, there are no return orders". It is almost impossible to leave for remote areas until you include an additional margin. Call center operators to the question "Which one... is the order expected in 2+ hours?" The answer is "High workload, drivers process orders as they are released." Guys, this is not normal. In the city, one in three taxis wherever you look, and orders are processed as if there are only 2.5 drivers per ± 400k of the population in the city. I'm not going to overpay just because the driver, you see, does not want to go to a remote area, because it's difficult to take a return order there. This is your job, not your evening leisure.
PS: If you live in a remote area, and buses no longer run, then you have a choice either to move closer to the center, or to pay 3k+ for Yandex taxi.
in the evenings, it is impossible to wait for a taxi at all. you wait for 1-2 hours. the call center tells you that the workload is high, great. even if the cars are not ordered, they stupidly do not accept the order. actually, why did you go to taxi if you're sitting and not taking an order? Stay at home. It's the same thing. some drivers don't even know the rules of the road and can stupidly drive without wearing a seat belt or staring at the phone, not to mention that some drivers may smoke in front of a passenger or obscene someone on the phone (and I'm not making up, but telling my situations). in general, the service is terrible. learn to respect the passengers so that they will respect you later, my dear ones.
We use this service when we come to visit Kazakhstan. For us, the service is available and much cheaper than in our region. Taxis were ordered both for long distances and around the city. And I liked the service, which can lead, wait and take you where you need to go further. I recommend
A very budget taxi, there are Lada cars, but they are fast, inexpensive and neat. Moreover, sometimes it is cheaper and easier to leave by taxi together than by public transport! Orders are usually taken quickly and cars arrive quickly!
The taxi is ours, Kazakhstani. It gives people the opportunity to work. For drivers: the APARU has a fixed, fair commission for the order. There is a function "Ordering towards home". The passenger app is also convenient, there is a driver rating system. The route is visible. Well done!
She has the best approach for a taxi, no one is responsible for anything, the taxi itself is just a dispatch center, drivers are people who love to earn pocket money quickly. If you call to inconvenient places, then you don't have to wait for a taxi.
Drivers include paid waiting, even if you are waiting for them on the street and this is not an isolated case! They take a longer route on purpose. If there was an alternative, I would try to contact you less.
Whenever I ordered this, and they always have an increased TARIFF, then the demand is increased, then the weather is bad, there are MILLIONS of reasons for my husband to leave the hospital at night, he waited for a taxi for more than an hour😱
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Show business's response
Айжан Бекмухамбетова
Level 2 Local Expert
July 25, 2024
I have been using the aparu service since 2014. But at times when I ordered a taxi, they incorrectly wrote down the address, confused the places from where and where, which is why I got wet in the rain, they do not arrive before arrival. It's a long time to wait! The last time I ordered a taxi, I waited for 35 minutes, my grandfather arrived and began to harass and offer to go to him and not to the specified address. And I was driving alone late at night! previously, at least they sent the driver's license plate number, but now there is no data. I have always adhered to the principle of supporting domestic production and service. And now I don't think I'm going to use the aparu service.
Lately, it's just terrible, they don't take an order for a very long time, there is always a margin, and if there is no margin, then until you give the margin yourself, they don't take the order
I was in Kazakhstan just before the rally for work. He lived in this house. I liked everything at first, the center, there are a lot of shops nearby... But when I saw a cockroach 3 cm in the bathroom, I lost the power of speech. The main thing is not to bring such people home
A taxi service that thinks that by monopolizing taxi rides around the city, it can dictate its prices. I do not consider in this review either the work of operators or the work of taxi drivers. The assessment of the organization itself is an eternal mark-up for any drop of rain over the city and any bunch on the road. The holiday is a mark-up. Friday is a mark-up. 11 p.m.? - extra charge. A holiday falling on Friday-Saturday-Sunday and ordering after 23:00 in rain-snow-cold-heat? - get 1000% for the trip.
The waiting time is almost an hour👎the order was not accepted for execution 👎they offered to raise the price, then one of the taxi drivers would agree 👎the order was canceled.I got a taxi from another company in 10 minutes. Score 0
They do not check their drivers for adequacy, there are drivers who are really not adequate and they cannot work in a taxi or just with people. I LEFT A COMPLAINT ABOUT THE REACTION
A very good application, I would like to improve it so that when you accept a call, you can use the map to go to the client's address and then use the map to reach your destination
The taxi is not bad, but there was a case when an inadequate taxi driver got caught, they wrote a complaint, the office did not respond, the office did not provide feedback
No matter how much I used the services of "A couple-taxi", the operators are always very tactful, punctual, the drivers are competent, polite. I've never let you down.
Long waiting for a car - you often have to cancel an order and call a taxi in another service, the high price, which still increases to 50%, sometimes because of some increased demand for them, then because of weather conditions
Citizens, has gasoline gone up in price in quarantine? Why such drastic wind-ups? In stores, after all, the price tag is the same, they profit from time
I liked the fact that now in some orders it is visible where the client needs to go, I did not like the measurement of the price before it was 20% and now 1.2 is not convenient