I love to check out a good local spa/sauna when traveling. So when I came for visit to Kazakhstan and saw how loved this place was, I decided to give it a go. Yes there are a lot of different types of steam rooms and dry saunas, all sorts of treatments you can get, from massages to scrubs, and a Restaurant as well. The facilities are great. However, what shocked me was that they charge you for every minute you exit late beyond the hours booked. Nobody even told me this when I bought my ticket. If someone informed, I wouldn’t have been a mere four minutes late… After all, it’s only four minutes! If I knew a fee I could be avoided if I would’ve hurried up more, it would be easy. I’ve been to spas in many different countries and never experienced a fee. The other thing is that the clock at the exit is different from the clock in the changing room. It was also different from the world clock on my iPhone. So even though I was “four minutes late “by their clock, I was seven minutes late. This is charged 80 Tenge per minute. And staff needs to ensure the clocks are matching up/ have the correct time, or else they are just scamming people 😉

Jun Wen

Level 2 Local Expert

We were just deceived by them at Arasan Wellness & SPA and had to pay an excessive fee. He also restricted his freedom of life and called the police. Then my friend came and they reduced the fee and I left. This shop said that the masseurs did not speak English, but in fact they induced them to do extra tasks and did not fully inform them, which is very bad behavior. Especially a masseur who says he is Japanese, everyone must be careful about him. In the future, after everyone goes in and points to the items on the wall to express themselves clearly, do not respond to their conversations to avoid falling into their trap.

Andreas Memmel

Level 3 Local Expert

Nice interior, practical system for paying with the wristband, good sauna experience

Arasan Wellness & SPA

Add photo or video

Address

Contacts

Business hours

Directions

Features

Customer traffic and business hours

Similar places nearby

931 review