Quite a good department. There are quite long queues. But for my questions, everything goes quickly and without problems. You just didn't sit in the head office, which is at the Embassy of the Russian Federation. That's right there...
Convenient branch, open until 22, which is very rare — other branches are open at best until 18. In the evening it is absolutely empty, you can do your business without a queue.
I went to buy currency, asked the employee about it in the window. The employee got up from her chair and started calling someone. She walked behind the counter for 2 minutes, talking on the phone, and casually threw me: "wait." Then she came back and said, "If you are not a customer of our bank, we will not sell you the currency."