We are serviced at this bank, a reputable institution, very responsible staff, I want to highlight especially Elizabeth, a professional employee who instantly solves all tasks, helps, guides, a very responsive beautiful girl
As long as you don't get an eternal queue, they don't have enough employees. On Monday, at the beginning of the working week, they have only one cash register, and there are so many people here that there is no place to put them.
I also want to cancel their excellent application, which always freezes, shows an erroneous balance, and a notification about withdrawing money from the card may come in a couple of days.
I definitely do not recommend opening an account here and wasting your nerves with a disgusting attitude towards customers and depositors!
In general, the banking sector in the Republic of Uzbekistan is still in its infancy.
You can open an account through the app, but you can only work with it at the central branch.
There is a new opening today, and the virtual card is also serviced only by the central branch.
And so yes - everyone is polite, but before full-fledged online work, it's like the moon.
You are very short of staff. I've never had to wait an hour anywhere to change money. There just weren't enough staff. There were about 50-60 customers (everything was packed), and only 2 specialists
The staff is very polite and considerate. The issue was resolved very quickly. ATMs and cash desks work so efficiently that the time spent in the bank building is not significant. You can get answers to all your questions.
Not a bank, but a circus
Extremely negative impressions of everything: office service, mobile application, technical support
I strongly advise against it
Absolutely terrible customer service the service is at zero, the cash registers are almost all closed, only one cashier works, there are a lot of ATMs that do not accept 200k bills, and in order to change them, you need to stand in line. I don't understand why they put these ATMs if in order to replenish the balance of your card you still need to wait for your turn at the checkout.
As a user of this bank, I will say that the service is at a medium-high level, but the process will take more than it was said. But otherwise they are very good.
I ran into a problem, the swift transfer did not arrive at another bank. I made a card here and the transfer came the same day. The staff are polite and work quickly
The work of the operators is at the level. There is simply no way out. There are 20 people in the queue - one operator, and she is in no hurry to work. What is it? Maybe you will put at least 2 operators and give them training on How to work quickly? There are no complaints specifically about people, the problem is in the work system.
Cool. High-level service. And they work without lunch. I'm sending money to Dubai. We sent the documents quickly and made them ourselves. Well done. I will definitely come back to you again.
The location of the card department is not very convenient...everyone is crowding into a small room. For a large number of clients, only a couple of staff
An excellent bank with a good exchange rate. The staff is polite, but they work slowly and there are always long queues. Especially in the exchange offices.
Cleanliness and order, the security guard is special! I helped, I suggested how to handle the ATM, they are there for different purposes. The staff is friendly.
Well done, I didn't expect it. They are service, fast enough, ready to solve customer issues.
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2
Leader
Level 7 Local Expert
November 16, 2023
A great bank. They came with their wife and child to pay at the checkout. The cashier kindly offered to go without a queue so that the child would not be naughty. Competent and polite staff.
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The Chach
Level 11 Local Expert
July 22, 2024
Top-level service well done
I've always been satisfied
I was served in this bank exclusively as an individual, so I won't say anything about tariffs and the corporate block, and now all banks have approximately the same retail block. But I can comment on its location. If you are walking, come, if you are driving, drive by, because parking here is a hellish Hell. Moreover, there are banks with convenient check-in within 500 meters.
The system is not working correctly. The staff tries very hard, but they cannot solve the problems that arise and answer the questions.
Due to the large influx of customers, banks can not cope, but this can lead to the departure of customers.
Let's hope that they will set up the work.
A good bank...Good staff at our address in Yashnabad district within a radius of Sparkling wines. They are polite, work quickly and efficiently. The service is on the level.
The staff is very attentive, the service time depends on when to arrive. It's better not to look in at lunch, but in the morning I solved all the questions quickly enough.
There are too many queues at the checkout, please make them bigger. I wanted to exchange dollars recently, I had to stand for an hour and a half until my turn came.
Good bank, excellent service! Provides a wide range of services! Polite and competent staff. I am a client of this bank myself and recommend it to everyone!