Astana Saad
437 reviews
October 27
Good enough hotel with large rooms and bathrooms. Breakfast is good as well.
Room for improvement: haven't washed cups and bring new water to the room during the cleaning.
April 15
Quite nice. Stars are very friendly
March 7, 2023
Love this hotel for everything! Moreover for cheap and proper priced. You can find here almost what you need. If you adore fitness do not hesitate to visit FitnessPalace which is next to the door.
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April 24
Good choice for relaxing.
July 7, 2023
Looks for me like my home in Astana!!
September 4
The hotel made a pleasant impression. Great location, if you are in Astana for the first time, this is the place where everything is close, many attractions are within walking distance. I advise you to take an improved room. I lived on the 13th floor, the views are amazing. The room is large, with Windows on 3 sides, There is a bathtub, a shower, and a bidet, as well as all necessary accessories. There is water in the room, tea and coffee. Daily cleaning, cleanliness. Excellent staff, breakfasts are quite sufficient, everything you need is there. You can pay with a Mir card. There is a SPA with a swimming pool. I would have come back here.
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November 8
A good location, although there are not enough restaurants and cafes nearby.
The rooms are cozy, large beds, beautiful furniture. The only thing missing is a bathtub. The view from the window is very good.
Of the cons: the quality of the room cleaning (as I moved in, I found some women's hair, old pasta caps in the bathroom. Once I brought sand on my shoes from the street, and it stayed with me until I left). I can't say anything about breakfast, as it was not included in the room rate. I did not think that this happens in 5* hotels))
Nevertheless, I lived here for a week with great pleasure. However, considering the disadvantages, 4. No more
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October 25
The Saad Hotel in Astana is a real oasis of luxury and comfort! From the moment of arrival, I was greeted by excellent staff who are ready to help with any request. The rooms are simply gorgeous: stylish design, spacious rooms, everything is thought out to the smallest detail for a comfortable stay.
Separately, I would like to note the excellent view of the city from the window. Every morning began with a delightful sunrise, which was mesmerizing in its beauty.
Breakfast in the restaurant is a separate story! A rich selection of dishes, excellent quality and attentive service make the morning meal a real holiday.
The Saad Hotel is an ideal place for a business trip or vacation. It combines luxury, comfort, excellent service and an unforgettable atmosphere. I recommend it to anyone who is looking for a true 5-star hotel in Astana.
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August 10
Just words of unimaginable delight from staying in this hotel, I lived in a view room on the 20th floor with a stunning view of the city. The room had all the amenities, a washing machine, a dishwasher, a hob, a mini-bar, an ironing board, an iron, a kettle, a hair dryer ... a set for shaving and brushing teeth, a bathrobe! Within walking distance from the hotel there is a mosque, three large shopping centers, a Ferris wheel! I recommend this hotel 100.1%.
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October 21
I have been staying at this hotel for many years: excellent service, good location - opposite the opera house, shopping centers, good restaurants. By the way, the menu at The View restaurant in the hotel has been updated, the food is very tasty and you can not go anywhere in rainy weather, especially. The rooms are clean, the rooms are spacious enough.
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July 8
Great hotel, delicious breakfast. The room is clean, the beds and pillows are very comfortable. The room has bottled water, tea and coffee, and a kettle. Mini bar for an additional fee.the fee. The reception staff is very friendly. The lobby bar next to the reception is lovely. Great location. Only positive emotions from the hotel
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August 17
Very good location of the hotel 🏨 the most important thing in the hotel ?
For you?
For me , this is a comfortable mattress , a clean bed and a cozy clean room for a business trip
It's all there
There is of course , but 🌝this is a poor choice for breakfast 🍳
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September 22
I love this hotel, courteous staff, excellent spa, city center. A 24-hour restaurant, a lounge bar on a high floor, the staff is always attentive. The only thing is that the hotel is already old, but that doesn 't make it bad .
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June 11
Nice big rooms. But the windows don't open. Excellent breakfasts. Convenient location, within walking distance of the shopping center and fitness center. Only when ordering a taxi, choose the point of entry to the hotel, otherwise the taxi will arrive from the other side of the building, if you choose the address
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August 8
The central location of all the sights of the city and convenient access to any point
Level and quality at the level
The staff of the lounge on the 2nd floor are especially attentive and pleasant
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October 3
Review update, September 2024.
Everything is still on top. After the change of ownership, the renovation of the tired interior began, the elevators were updated and made bright and modern. There is a loyalty program of its own, which, by the way, is quite pleasant to itself.
The executive living room has a gorgeous view and delicious dinners.
As before, our personal recommendation;)))
This is the former Marriott, the name remains on the building. The interior is a little tired, the hotel is clearly not new, but it still feels like a good level. The breakfasts are good, there is a wide variety, there are dishes to order, even poached or they can make porridge on the water. There are elements of national cuisine. The mattresses are very comfortable, not newfangled with a memory effect from which the back hurts all day, but of normal stiffness where nothing bends. The most advantageous location, all the interesting places can be reached on foot. Thank you for your hospitality, next time we will stay here!
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March 4
Nice hotel. Very friendly staff. We had a room with a view of the Khanshatyr. The interior of the room is spacious, clean and tidy. There is a great bar on the 28th floor if you don't want to leave the hotel in cold weather, but you want to have a good time. I also want to mention an equally important detail of the hotel - the swimming pool. The depth is 1.70-1.80 if I'm not mistaken. There is a Jacuzzi, a shower room and a Finnish sauna inside the pool. I liked everything, but I would like the pool to be a little warmer. In general, everything is fine!
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November 2
A nice hotel in the center of Astana. The rooms are large, cozy and clean, the staff is calm and friendly. The breakfasts are good. I recommend this hotel to everyone for a stop in Astana
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July 4
The hotel is great, the view from the 17th floor is gorgeous. The room is clean and spacious, in the city center, across the Khan Shatyr road. The only thing that I could not estimate the breakfast for 11500 tenge, it is not included in the room rate. Breakfast is served from 6:30 to 11:00. I arrived at 10:30, as if nothing had happened and they had not reported.
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December 24, 2023
A great hotel, although it is no longer a Marriott. Convenient location near Khan Shatyr. Beautiful views from the window, the room has everything you need, the food in the room also pleased you.
A good spa area, although quite small. One day the Jacuzzi didn't work, but we enjoyed swimming in the pool.
Excellent breakfasts, especially pleasantly surprised by the table of local cuisine with kazy.
I recommend.
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February 28
The hotel is located in the very center of Astana, near Khan Shatyr shopping center, restaurants, shops, attractions, excellent location. Previously, the hotel belonged to the Marriot chain, so the service remained at the same level, the room stock is in good condition, there is a swimming pool and spa, a rooftop restaurant with a magnificent view of the capital, room service is beyond praise, everything was very tasty, the cost of living at this level is very moderate!
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November 23
Wonderful hotel, amazing staff, cool pool, Jacuzzi and saunas! Excellent breakfast. I miss this place already! There are swimsuits on sale, in case anyone forgot. I recommend it!
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October 29
A cool hotel atmosphere and the opportunity to visit the pool. The breakfast is varied and quite interesting. Khan Shatyr and other attractions are nearby.
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February 1
The hotel is decent, but does not match the price.
The room has very tired plumbing, furniture is also in places.
The location is good, the breakfast is delicious, varied, WiFi is working.
A lot of ill-conceived little things, such as slippers were stolen during cleaning, the spa was cold at 7 a.m. when opening, dirty windows in the view restaurant, and anything else that is no good at this price.
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February 11
It feels like it was Marriott. The price is super comfortable. The room is very warm even on the street -26 turned off the battery because it's hot. The bed is comfortable. The room is spacious and quiet on a high floor overlooking the central boulevard. The breakfast is traditional with very tasty chakchak - I recommend it. Room service was regularly ordered. Borscht is good. Chip and Fish is great. The pool with saunas and gym are very high quality. The staff is friendly and helpful.
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March 31
The rooms are in excellent condition. Friendly staff and excellent breakfasts! The location is also great. A huge plus is that the hotel has a SPA area (visited the hammam and pool). I recommend it!
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February 3
I really like this hotel. Everything is fine there: the rooms are cozy, clean, the breakfasts are excellent, the service is excellent. The location of the hotel is especially very convenient. It's a paradise for business travelers. Quiet, beautiful view from the window and SPA 😍🔥☺️
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November 20
Nice hotel. The room is clean and cozy. The breakfasts are excellent and varied. The SPA is good, we liked everything.
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November 13
A magnificent hotel. Clean, modern. Luxury breakfasts, spa services and a gym. Conveniently located.
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August 9
Terrible impressions. We paid a lot of money for a range of services. Upon arrival, we clarified whether everything is available (spa, etc. services), which are included in the payment. They said at the reception that everything is working, everything is OK. When we came to the SPA, we were told nothing was working. The administration is not responding at all. Everything is equal. What are 5 stars?! There are no 2 stars there. Ruined the weekend
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May 6
We quickly got from the airport, quickly settled in, one room was upgraded to a category. Cosmetics could be better. The bed is approx. The superior room had a smoky smell. I would like to get a capsule coffee maker in the superior room. On the second day, he asked to clean the room before lunch and clear the blockage in the sink - at 16 o'clock he found out why nothing had been done. But then the staff were efficient, they took into account the criticism. Breakfasts for 5* are very scarce; either in Astana they do not know how to feed in 5 stars, or the general standard of living is pushing. For example, a miserable omelet for the whole hotel is prepared by one person with an appropriate waiting period. There are enough waiters, but the food is rustic. There is no red fish. Small pieces of herring. The choice of meat and cheese is limited. High-quality (expensive) products are not offered (sausages, complex cheeses, ex fruits). It's amazing how the KZ is not under sanctions. Tea is the usual greenfield bags. In short, Marriott died and everyone forgot about him. I liked the spa, especially the pool area.
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April 15
Excellent hotel, convenient location, friendly staff, cozy, clean rooms. The view is gorgeous from the high floors. Thank you for your hospitality. We will definitely come again.
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October 27
Great location, it's hard to think of a better one. The rooms are at the level of the declared stardom. Of course, the breakfasts do not reach the top five in either the assortment or the organization
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March 17
A very pleasant hotel. The rooms are clean, everything is there, even an ironing board. The breakfasts are large-scale. There is a swimming pool with a sauna and a sauna, a gym. Within walking distance to 2 large shopping centers
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July 29
After the rebranding of the hotel, it has become better, there are changes for the better. However, the rooms are still the same, with the same design and interior.
The hotel needs a new and fresh renovation.
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May 5, 2023
Останавливались в этом отеле на несколько ночей.
Плюсы-отличное местоположение, все рядом (моллы, достопримечательности, центральный проспект , пешеходная зона), удобная парковка для авто (подземная, припарковался вышел из авто и на лифте поднялся в номер), хорошие большие номера с претензией на люкс, мини бар и прочие удовольствия больших сетевых отелей.
Минусы-немного порезанный номерной фонд (незначительно, не критично), обслуживающему персоналу иногда необходимо дважды озвучить просьбу, чтобы выполнили, но это, я так понимаю, особенности менталитета. В целом вполне норм., в следующий раз планируем остановиться здесь же. Рекомендую
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March 20
I liked absolutely everything, at the highest level! Cozy, thoughtful atmosphere, friendly and competent staff! A varied breakfast, including vegetarian options. Thanks!
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July 1
There is one plus in this hotel - in the center of Astana, near the main attractions, and otherwise the overpriced price is not very luxury apartments
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October 31, 2023
I will put the number "excellent", only because the administration behaved adequately and some problems were solved very quickly at the beginning.
And the whole stay at the hotel was perfect.
In addition to the impeccable service of the hotel as a whole, we will separately highlight the kitchen for breakfast and an excellent view restaurant. There was an early departure, we were prepared huge bags with a snack. In the restaurant - we recommend ordering a hookah!. The spa has nice steam rooms, jacuzzi, the pool was cool.
But especially for travelers - be sure - please yourself with a massage! Just give yourself more time to rest !
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June 23
Cool room size, comfortable bed
The furniture already needs to be replaced
Amateur food
The location is great
The price and quality are consistent
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July 1
Very "so-so" 5 stars. Staff, rooms, service - everything is very average or even not very good)
Is the shower broken? standard. They carry a hair dryer (which should be) for half an hour or a bathrobe "never" is also the norm. I haven't tried breakfast, I can't say anything. But it's not expensive )
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March 23
We often travel around Kazakhstan as a family and live in Almaty, often visiting hotels and hostels, and we can objectively assess the high level of service at this hotel. Everyone is very friendly! A great buffet! Wonderful SPA! Well done!
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April 16
A very nice hotel. Delicious varied breakfasts. Excellent service. You can pay for the hotel with a Mir card, which is very convenient. The view from the window is very good, but the windows are dirty.
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April 24
A good hotel, you can walk everywhere from it (Khan Shatyr is generally across the street), it takes 15 minutes to walk to Bayterek through the park. If you're lucky, there will be a great view from the window (I was lucky, they gave me a room on the 19th floor), with panoramic windows, a cool theme. The hotel does not accept mir cards (none), only foreign bank cards/cash. Unfortunately, it was not possible to check out the pool. The breakfast is normal, not to say super chic, but decent. Room service is 24 hours, convenient, you can order pizza in the room and eat it while enjoying the views of New York (oh, sorry, Astana)
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February 15
The hotel is not bad, but not for 5*, but for 4*. Well, in general, the photo and the hotel do not quite match :) The photo is much better than it actually is. But this does not mean that everything is bad, it's just that the impression in some places is not exactly what they want to present it.
Positive:
1. A good location and the view from the hotel is super!
2. The rooms, we had the ones that were taller and bigger, we liked (but there are nuances)
3. The staff is super-active and diligent, and very friendly, especially everyone who is on the first floor! I would like to say a huge thank you to them! (but there are questions for other workers, more precisely cleaning)
4. Food - we didn't eat much, but we liked both pizza and salads.
5. The bar/Restaurant upstairs is just awesome in the evening!
6. Breakfast - surprised! Everyone agreed that they are probably the best so far of all that they have ever tried in hotels in Kazakhstan!
7. There is a bonus carat that you can just buy for 50t tenge and immediately get bonuses like late checkout - it's cool
Which is not very good:
1. SPA ... everything is sad here... the water is cold, plus there is little space and with children when there are some "prof" swimmers there, it is very uncomfortable and uncomfortable (agree it is uncomfortable in the SPA - this should not be)
2. Well, it's dirty... It 's even too dirty ...
3. Tired rooms ...
4. Sooooo tired elevators and corridors, many of us have compared them to corridors from horror movies :)
5. Room cleaning is sad... and not only the numbers ... maybe there aren't enough people or something, but everything is very dirty (even the rooms)
6. Elevators are not on the cards, anyone can ride, it is not safe
The verdict:
Doesn't match the photo, but overall a nice hotel with friendly staff and lots of amenities and a step away from a lot of attractions. A little tired, but definitely not bad. At 5* I think it still does not fit, 4* is stable. Well, let's hope that the cleaning issue will be resolved, and the elevators and corridors will be restored.
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September 29, 2023
The hotel is excellent. The room in which he lived was clean, cozy. There is a swimming pool with sauna, hammam. There is also a gym. Breakfast is a fairy tale! Variety for every taste and preference. There are many significant and cultural sites nearby.
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September 14, 2023
Чисто, уютно. Персонал очень доброжелательный. Номера просторные со всем необходимым.
Над кухней есть смысл немного поработать - ассортимент просится поменять его. В остальном - очень даже неплохо, с учётом цен.
October 30, 2022
Персонал по-настоящему добр, а не просто вежлив. Очень удобные, чистые и достаточно большие номера со всем необходимым. Комфортные для спины пружинные матрасы и хорошие подушки. Прекрасный завтрак, который очень разнообразит уголок национальной казахской кухни с казы, кумысом и разными видами курда и восточных сладостей. Плюс прекрасные блюда на заказ( 5мин) - омлеты, блинчики, сырники, вафли, яйца пашот и бенедикт. Будем останавливаться здесь, ничего другого искать в Астане больше не планируем.
December 13, 2023
Minus 5 stars) the hotel is in disrepair, the service is at the level of a rural hostel. It has a good location near Khan Shatyr shopping center, and that's where all the good things end. Dirty very "old rooms" lampshades are stained, there are stains of unknown origin in the bathtub, stains on the headboard of the bed, ash and dirt on the bathroom floor. The reception service is so slow and does not correspond to the level of the hotel, that I wonder how they passed the certification at all. Boiling water will pour out of the shower on you without warning, and it will blow out of the windows at night so that you can only sleep in warm socks and a bathrobe. The elevators are not working. You can wait 20 minutes locked in their rooftop restaurant because on the ground floor, someone opened the door and the elevators from the Lobby can't go up. You will be waiting for a very long time when the elevator from the first floor deigns to start moving up with you to the rooms. In general, if there are other options, do not stop here. The collective farm!
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December 20, 2023
The highest level of service, the kitchen is super, the atmosphere is cozy, the only minus is the entrance group (the hall is small) and the check-in is too close to the main road. I did not regret staying at this hotel and if I am in Astana, then only there!
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