There was a small fitness room and spa, the room was dirty in some places, and there were noodles in the kettle from previous visitors, but everything was fixed
Disgusting hotel, zero staff, you need to ask for room cleaning every time, in the evening they don't even warm up the food, they say you didn't buy it from us
Everything seems to be fine, and the location is good. But there are a lot of little things that spoiled the impression. There are ten dedicated buttons on the phones for concierges and reception, but they answered on the fourth ... at breakfast, the numbers are on order, but they forget about them.. an extra dish was added to the bill at the sky bar, they apologized, but the check was not redone, just less was withdrawn from the card.. the room is nice- but cold, requested a heater, was turned on around the clock.
Excellent hotel near Khan Shatyr.
The service is excellent, the beds are comfortable, the necessary accessories are present in the bathroom.
Breakfasts with a good selection.
A couple of years ago there was a doorman here and sparkling wine was poured for breakfast, but now it's not. Otherwise, everything is just as good, especially these space views!
A good hotel. They keep the brand, everything is in order and at the level of service. The rooms, however, are already tired. We lived in two different rooms, it was very sad.