Aster.kz
205 reviews
February 15, 2024
Recomendation
2
January 14
A well-organized car dealer, with a significant underestimation of the price when buying a car, while selling themselves at an inflated price, you might think that they fix technical problems with the car, but no, they just mask them or temporarily fix them and later everything will come out. Most likely, an overgrown staff and not very high-quality recruitment affect all work processes at all levels. Given the emergence of major competitors in this area, the company must restructure and work on all stages, let's recall the story of the ugly duckling of Kaspi bank and the leader of kaspi now.
See original · Русский
August 8, 2024
Great car dealership! We quickly chose and bought the car we wanted. Comfortable conditions for car loans, I liked the bonus system. I really liked the well-coordinated work of the managers - thank you, Almat and Makpal! Prosperity! I will recommend it!
See original · Русский
January 26
I recently took a car there, an 11-year-old Apple, I'm happy with everything, the bonuses are real 8% of the amount, they made a discount of 9.5 million for 800K. Plus reconciliation at the average price in Almaty for ML 11 year, 10.5 million. It turns out to be 10% cheaper in the salon, and so ALLAH knows, I'm not a manager, but a client, maybe I was just so lucky by chance, I still wish prosperity to the Aster car dealership, and ALLAH grant the employees of the car dealership not to see poverty in life. Albumin.
See original · Русский
August 31, 2024
The score will be from 1 to 10 points.
Staff 1 point
Customer attitude 1 point
I signed up for TO-1 by phone in advance at 14:00 hours. I arrived 10 minutes earlier. I went into the hall, no one even asked what I came for (that is, the managers don't give a shit about you), I went up to the service manager, he's sitting on the phone watching a tick-tok, I don't have anything to do.
I tell him that I signed up for the service, to which I replied that the manager who takes the car to the service went out somewhere and will not return soon.
As a result, I waited for this manager for an hour. I stopped by at 15:00.
There is no concept of a buffet or an island where coffee, tea, croissant, sandwich are sold inside the salon.
The waiting area seems to be there, but it is functionally inconvenient. That is, they put sofas in the left corner. There is no 220V outlet. Or, for example, they put unhappy Ikea tables and chairs, but there is no charging for phones or a 220V network. How will customers charge their phones?
Other salons have all these amenities.
See original · Русский
1
October 22, 2024
I do not advise , We bought a car , painted one and in fact it turned out much more , Wrote an application for the exchange of a car , had to choose the best from the worst because there was little choice , chose a car with an additional payment , agreed on the amount of one and when they arrived to reissue with money , they also decided to renegotiate and face the fact that they decided to add 200,000 ,Well, it's not serious. As a result, we go to Aster for the fifth day with their approvals and can't solve anything.They say come and drive just like that .I do not know how to take a car with my hands and what nerves everything will cost because for sure there may also be nuances because cars are not from the salon and people will be told to sell anything but In Aster they could not do without nerves, they do not take into account not the nerves of the client, not the time , not the money that is wasted.The sales consultants themselves are great, but other coordinators are working slowly , talking uninterestedly, dragging their time, in general, all the pleasure of buying a car and the mood was spoiled
See original · Русский
1
July 17, 2024
Everything is cool.
A large selection of cars.
Tea and coffee are available for free.
Have a snack at the bar.
Relax in the waiting room.
There are banks that finance,
Like 10 banks.
Prayer room,
Children's room.
The playground is mini.
But.
Probably the biggest disadvantage ...
is
the service, which is really worthless.
For this 3
See original · Русский
September 9, 2024
I am very disappointed, not only that, having bought a 2020 car tested in Aster, where it was said that it did not require any investments, I had to spend 400,000 TENGE on repairs. So also the certificate for THAT with a discount of 5000 TENGE, which was issued when buying a car, is not possible to use. I really, really didn't like being fooled even in small things. It's better to take a car with your hands, it's not so insulting. I do not recommend it, not only is it expensive, it is also not possible to be serviced at Aster, they say they will call back, but you will not wait, I bought a car and goodbye!
See original · Русский
January 28, 2024
One of the largest car dealerships in Almaty, where I bought and sold my first car, turned out to be a real discovery for me. Here I enjoyed the excellent service and the professional approach of the staff.
The managers of the company, unfortunately, I can't remember their names, but they were on my side, not their company. Thanks to their efforts, I was able to buy a car without extras, and sell it at the highest possible price.
In general, I am very satisfied with the services of the car dealership and recommend it to anyone who is looking for a high-quality car and professional service.
See original · Русский
1
January 9
Everything is perfectly organized, I will recommend it to all my friends and acquaintances. Thanks a lot to Manager Dinmuhamed. A very attentive young man?
See original · Русский
October 4, 2024
A good Car salon friendly and the Staff of the Managers, I liked everything, Well done, and there I bought a Lada Grant sedan Car, Thank you 👍👍👍
See original · Русский
1
September 21, 2024
We bought a car, did not have time to get there, it boiled, they brought it to the Aster salon, bought more spare parts, left 2 days later, it boiled again.Now it's worth 500 thousand dollars.Also, the engine was changed, 700 thousand imported, a lot of pipes are missing, the Aster engine muffled all exhaust,there were many necessary spare parts missing.In short, I left, got rid of you there, then do what you want, I do not advise!!!
See original · Русский
November 3, 2024
A salesman named Nikita knows his business very well. The presented models do not correspond to the cost stated in the advertisement. Well, yes, this is a typical car dealership technique. The main thing is to lure a potential client to the crime scene
See original · Русский
August 28, 2024
A very comfortable place: the staff is friendly, issues are resolved taking into account the interests of the client. The test drive provides full information on the cars in question so that we can choose a car that meets our requirements.
See original · Русский
1
2
October 7, 2024
I watched used cars first on the website, and then I came and watched it "live". I can say that they look better in photos than in real life. The cost of used cars is overstated, if they give a discount, then it's ridiculous. It is designed for those who will take out loans. That is, it will overpay the bank and Aster.k
See original · Русский
December 10, 2024
Aster rolled down, they used to have good options.I took 2-3 cars there and handed over my car to them in 2017, but lately all the junk is there. As I understood it, the management changed and the Aster rolled down. The last time I looked for my son's car, I didn't find a single living one that interested me. Although other models were not so good
See original · Русский
August 14, 2024
It's a terrible place. We wanted to buy a car, we found it, we examined it for 2 hours, we wanted to arrange it, the consultant told us that it was sold 10 minutes ago, and the other said that it was sold on August 8, do not come together! If sold, you need to put a sign that "SOLD" so that people don't waste their time! We wasted 3 hours there!!!!
See original · Русский
1
August 24, 2024
A huge number of used cars, most of which are in disgusting condition. They also lure me to their salon, promising to buy my car for a good price over the phone, and upon arrival they estimate half the price! I do not advise you to watch / buy cars there!
See original · Русский
November 2, 2024
Hello!Well done
Well professionally
Have you solved the issue
We bought a car and are glad to buy it
Thanks for the Good Luck!
See original · Русский
1
1
December 30, 2024
There is a choice of cars. Managers are trying their best. Well, of course, which managers are trying, and which ones are doing so badly. The main thing is that the working day is over. The conditions for buying a car are also good.
See original · Русский
December 11, 2024
A good choice of cars, the cabin is warm and cozy, the staff is polite. In general, I liked everything!
See original · Русский
March 15, 2024
I bought a car here. The service is 5 plus. The manager is always there, there were no delays. Of course, in trade-in, your car will be priced twice as cheap as the minimum market price. Of course, the company needs to earn money. But the car needs to be put in order. So that another person who bought a car on it traveled for more than 14 days under warranty.
See original · Русский
January 10, 2024
We sold and bought other cars, according to the assessment of the car below the market value by about 30%, but at the same time they make a discount on the car that you buy is also good. We got a discount of 290000. Not bad. Thus, the cost of our old car came out at the market price. The attitude towards customers is excellent, everyone is polite, patient, I especially wanted to mention the three managers we worked with, first of all Kudrat, then Yerkebulan and Aybar, many thanks to them for their patience and participation. Even the managers who were not attached to us took part and if there were any questions, they told us everything in detail. They explained in great detail about lending, suggested which bank it is better to apply through, which would be more profitable for us. Aster Auto even took care of the suddenness of women, in the restroom there is a sign that if a woman has unexpected problems, she can always go to the reception and ask for hygiene products from the girls at the reception.
There is also free water, tea, and coffee. You can safely sit on the couch and charge your phone, there is a small children's corner, which also cannot but please parents. I also forgot to mention that after you rent a car by trade-in, the company provides one taxi ride for free. These are small things, of course, but it's all very pleasant. Thanks to Aster Auto!
See original · Русский
1
2
December 7, 2023
Excellent and high-quality service!A quick and truthful assessment of the car.A huge selection of cars, both new and used.The possibility of exchanging your car with an additional payment for a more recent car.Universal service.Returning a car if you don't like it really works.Professional managers will consult competently and substantially on all issues.I recommend it to everyone, I have already changed 2 cars myself and only them.Fast, simple, and efficient!
See original · Русский
2
4
April 16, 2024
The car dealership is not bad, I came to evaluate my car, according to the manager it takes 40 minutes, but in fact 1, 5 hours for a preliminary decision, the primary diagnosis is paid 5 thousand, the repeated one will be more expensive. The diagnosis took 1.5 hours, I just paid by transfer to Caspi, they said they would send the report to watcap, but they safely forgot, I had to call them and ask them to send the report. I understand that my car is not a new 2013, but still the repair according to the 2.8 million report is too much, although I never found out the final estimate because the criminologists found fault with the year of manufacture in the technical passport. That's all.
See original · Русский
2
May 29, 2024
A very good car shop, my husband and I liked the seller the most, very polite and courteous, showed everything and told us about the model of the car that we were interested in, most likely we will buy it from him
See original · Русский
August 28, 2024
I didn't take the Omoda S5 car at all
It does not match the warranty.
The car starts detaining in the morning, I
ask to be fixed or exchanged, they find all sorts of reasons but do not fulfill the warranty
See original · Русский
1
August 18, 2024
I bought a car at Aster Auto, the manager did not warn me about several engine malfunctions. I had to invest more money for repairs. The mechanics work hard.
See original · Русский
May 18, 2023
I would like to thank the staff of Aster avto Besagash for their excellent work, especially the manager Darkhan, very competent, polite, always with a smile, helped us in choosing a car, I would like to mention his work and of course I would like to mention the creation of comfortable conditions for customers, the waiting area for customers, everything is thought out,tea coffee,comfortable sofas, even a seating area for children. I will definitely advise my friends when choosing a car. I really want Darkhan's manager to be noted at the award ceremony. We bought Kia Sorento and are very satisfied
See original · Русский
3
3
November 8, 2024
A very large selection of cars. Energetic sellers! Pleasant environment.
See original · Русский
October 11, 2024
A large selection of cars, both new and used. Polite and competent staff.
See original · Русский
July 27, 2024
The car dealership was not bad, until they started buying everything in a row, it had not been for a long time, but at the very least I was upset, there are no live copies, there is nothing to look at, what is alive is more expensive than on the Wheels website.
See original · Русский
1
December 30, 2024
The cars are old, you can only look at them if you know a particular car, but the interior is pleasant.
See original · Русский
December 26, 2023
A complaint about the manager's work. I brought the car for pre-sale diagnostics. After that, my car was broken down. It stopped starting at all. The pipes were broken and thickly filled with sealant. My requests to return to their previous working condition are completely ignored. Now a lawyer, the court is all business.
It was December 18th.
Last 4 digits of the phone number: 29 99
Car: red Skoda Fabia 2014.
I paid for the diagnostic service. The result is deplorable.
See original · Русский
4
May 24, 2024
It feels like all the car junk of the city has been collected in one place. Although there is a lot of choice. If you go, be prepared for the fact that you will be left without Internet, the network does not catch at all in that area, there is no local Wi-Fi.
See original · Русский
July 10, 2023
I come in at every opportunity
We have already bought two cars here and are looking at more.
Everything is comfortable and convenient, the staff is polite.
A big company, a good choice.
See original · Русский
October 24, 2023
They evaporate cars just to push them off, they bought a car here in a month it broke down, they spent money on a warranty and there was no sense from it after the first repair, they took the car away less than a month later, the car breaks down again for the same reason, a very long repair period, and not at all high-quality, and the application for termination of the contract ran for almost 3 weeks for a very long time, after which they agreed but again, they are very slow with a refund, there is nothing to do, they do not want no manager, no director at all, terrible service and the salon itself
See original · Русский
1
March 12, 2024
They didn't take the car very well, the headlights don't light up, they say that I need to do it myself when I looked at the car, they burned after the purchase when I came to pick them up, they don't light up, we say we don't do it, the most important thing is that the car goes and you do the rest yourself.
See original · Русский
August 13, 2024
A lot of things, you want quality at a reasonable price, salaries are not millionaire's😊
See original · Русский
January 28, 2024
I liked the service. I handed over my car to the trade. I looked at the stock almost new in excellent condition. On Saturday evening, an assessment was made. On Sunday, I delivered the original technical passport. On Monday evening I went out to practice in a new car! Aster, you are the best!
See original · Русский
1
August 17, 2023
The quality of work is at the highest level
The attitude of the staff towards the customers is very good, the staff are very friendly and courteous.
There are a lot of cars, you can find them for every taste.
See original · Русский
2
2
March 26, 2024
A large selection. Marketing is on top, but you need to be careful, as everywhere else, so that you are not fooled, especially when signing documents and additional functions. Ordinary outbiddings.
See original · Русский
2
November 17, 2022
I would like to express my gratitude to the employees of the dealership, especially to the technical director Dmitry. We were passing through Almaty and there was a need for maintenance on Lada Vesta. They accepted it without an appointment, the problem was recurring, so they not only eliminated it, but found the primary cause! It's really worthy of respect! I myself am from Russia and have visited various dealerships, and to be honest I was shocked by the "in a good way" attitude to the problems of motorists. Prosperity and well-being of your company!!!
See original · Русский
November 30, 2024
Everything is just super, maintenance, cars, checking, everything is great
See original · Русский
November 28, 2024
A huge selection of used cars. You can leave yours for a commission.
See original · Русский
January 21, 2024
The level of service is not bad, but according to trade-in, cars are priced much lower than the market price, used cars may have "surprises". Pay special attention to the warranty and return conditions
See original · Русский
November 17, 2024
It's all good. Alikhan manager will help you with all questions
See original · Русский
1
July 31, 2024
I bought a car there, good customer service
Polite
Single-mindedness
I advise everyone
See original · Русский
1
December 7, 2023
Managers work on the principle of fast sales. No one will tell you about the disadvantages of the car, all cars are good, just buy. If you want to apply for a loan, they don't talk about the interest rate either, until you ask.
See original · Русский
2
September 1, 2023
It should be noted that the management managed to raise the level of managers a little, the guys are trying. However, many cars on the stock have very serious breakdowns. For example, during my last visit, several cars that I wanted to see had engine problems.
See original · Русский
3
2