A good hotel. The staff is polite, ready to help and pleasant to communicate with. Wi-Fi is available almost everywhere on the territory, but I agree with other reviews, it is weak in terms of speed. The breakfasts are good and the lunches and dinners are no worse. Not a very convenient location, but overall the level of service is decent. I will be glad to come here again 😊
It's a little far from the center. For an early check-in (from 7 a.m. local time), I had to pay 25,000 tenge (in rubles it is 5000₽) for locals, this is a huge amount of money! And despite this, the management, knowing about the early check-in, knowing that there would be three people, did not bother to check - not just the bed linen, but at least the availability of a blanket and pillow for the third guest. But no, there was no blanket, pillow, or linen. And we really wanted to sleep, we were waiting for these things before lunch, we had to cover ourselves with anything, but it was already autumn and it was quite cool in the room🤷♀️🤷♀️🤷♀️
Communication with the reception through a whatsapp number, on which it is not clear at all whether someone sees your messages or not?
One of the advantages is delicious breakfasts. Which, unfortunately, became less and less tasty every day.
We lived in an apartment (the house behind the main building). Of the advantages:
Fresh renovation;
New furniture;
You can check in at any time of the day (this was the main criterion when choosing, we arrived in Astana at night, and the transfer was only in the evening).
Of the cons:
Terrible audibility, you can only get enough sleep with earplugs.