Astra
276 reviews
September 3, 2022
The food was eaten only in the morning, it is a buffet with a sufficient assortment.The rooms are quite clean, there is one minus of the bath, it has a transparent door.The location is very good, a couple of meters from the Almaty-2 train station.The staff is kind and polite.
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1
February 13, 2023
The worst hotel. Not three stars, but minus five.
The staff is not polite, the dorm-level "suite": dirty walls, broken tiles in the bathroom, a disgusting musty smell in the bathroom, broken furniture, the safe in the room does not work, the air conditioner does not work, someone burned the door in the room, burned, terrible. The view from the window to the roof loft! I would never recommend this disgusting place to anyone.
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3
4
December 13, 2023
Not a bad hotel. It is quite on its 3 stars. The breakfast is quite varied.
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February 24, 2023
A normal hotel, for the station area. Clean, decent, the price tag matches. There is a luggage storage, you can drop off your luggage if you are in transit in the city.
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2
September 1, 2023
It's too bad that there is no kettle in the rooms to boil water for tea. And at least a small refrigerator. And it would be better if the payment was accepted in any currency
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3
January 23, 2024
The hotel is very cozy. The staff performs their work efficiently.
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March 16, 2023
A good hotel, courteous staff, delicious breakfasts, cleanliness and order. Peace and quiet. I would like to come again. I recommend it to everyone.
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1
1
September 18, 2024
It is quite suitable for a business trip
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February 14, 2024
Scammers, charged a double payment, and refused to return , I do not recommend it, the hotel manager refused to solve the problem
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1
December 12, 2023
I stopped by to sleep before the train for literally 4-5 hours, lived on the 6th floor - it was very noisy, employees were walking back and forth, knocking on doors
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September 21, 2023
It is located next to the train station, which is very convenient. Delicious cuisine. I recommend
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1
1
January 10, 2023
You can stay in a hotel only in a desperate situation. Everything is very old - mattresses, bed linen, and towels, nothing has been updated since the opening. Breakfast is included in the price, but I don't want to remember the "skill" of the cook. The goodwill of the staff does not save the situation.
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1
June 9, 2023
This is a failure!!! I've been living here for the sixth day, it's +40 on the street and the condo doesn't work. They fix it for a week and can't do it ((( there's a shower stall in the room and they don't change it. During all this time, they have never changed their underwear. Therefore, such a thing (((
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May 27, 2024
We check in all the partners who arrive. It is convenient near the office.
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December 22, 2023
We lost the receipt, we were not given it when we left, we promised to send it on WhatsApp, but we did not send it. It was necessary for accounting documents.
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November 21, 2022
Atas. The window did not close, it was closed twice with joint efforts, but it was not completely fixed. The shower is leaking, the remote control from the air conditioner is in some kind of amn, the heating conditioner does not work, the cleaning is generally ridiculous, at some point I was left with three towels for my feet and one for my face (bath towels 0). In the cafe, tables are littered with dirty dishes, employees are standing chatting. No clean cups or spoons...
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1
January 9
A good hotel for your money
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July 28, 2023
Excellent breakfasts, of course it's hard to sleep in the morning, it can be noisy. Overall a good hotel
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March 26, 2024
Very convenient location, great breakfast
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1
October 27, 2023
Well, an ordinary hotel, a very convenient location, everything else is very strained.
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December 10, 2022
They placed us at the time we arrived , despite the fact that it was morning, the staff was friendly , they showed us our room , told us where the exchanger was closest and where the best restorants in the city were,
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September 4, 2024
High quality and not expensive.
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March 7, 2023
There was Wi-Fi in this hotel, the TV is clean, cozy, quiet in the room everything was great, you did well
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1
1
August 31, 2024
Well, four , I took a suite.
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1
1
June 17, 2022
In short and clearly, this is the economy of the economy. They will provide an overnight stay, some kind of breakfast and that's it. It is not necessary to count on a smile and extreme politeness of the staff. In some places, the hotel, thanks to the guests, resembles a brothel. You can run into drinking guests. Audibility is also present. The breakfast is an ordinary buffet. But in the restaurant, the steak was surprisingly good.
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September 20, 2023
Disgusting cleaning. They even forgot to close my room after cleaning. Shabby weather-beaten breakfasts. Paid coffee for breakfast. I do not recommend it!
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1
August 8, 2022
The reception staff is cool, cute, smiling, friendly. A C-minus room (clean is the only plus), uncomfortable, empty, bare floors, a hose runs at the joints in the shower, all doors with unregulated locks (hardly open, creak).
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2
July 1, 2024
Polite staff, delicious breakfasts
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2
August 4, 2024
Everything was great.
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1
March 7, 2023
A very good hotel, I stayed here for a few days. The service is good, the staff is friendly, the breakfasts are standard. Convenient interchange at the building.
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1
February 21, 2022
They served us for a long time and were probably very unhappy with us , when a cockroach attacked me during the elevator , he did not have time to trample it down . The room was cold and the sound insulation was poor. The food is just terrible, guys, I understand everything, but how can you spoil a dish like that , I ordered two dishes with meat in the end, the meat was exactly two pieces each and the rest was stupidly filled with soy sauce and bell pepper was scattered while it was raw. Although everything was written that a grill was being made . In short, I do not recommend their restaurant prices are a nightmare.
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2
1
October 18, 2023
I often host company guests here. Not luxury, but everyone likes the price and quality.
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2
December 20, 2023
The price-quality ratio is perfect. I recommend.
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1
1
October 12, 2024
Autumn is a decent hotel, delicious breakfasts
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December 18, 2023
There is no refrigerator and microwave in the room, the smell of sewage all over the floor, no bathrobe
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1
September 11, 2024
The breakfasts are good
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October 18, 2021
I liked the staff service, the rooms are clean and tidy. The girls at the reception are very polite. I liked that the breakfasts are free, it's very convenient when you rush to work early in the morning!
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1
1
August 22, 2022
We stayed at the hotel for 5 days, in principle everything is fine, but we had to ask for cleaning 3 times to do it, and then the crumbs both lay and lay! The ice sheets were taken away, and until they asked again, they didn't even deign to bring them ... tighten the cleaning service!
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1
March 24, 2024
A very good hotel, on your budget
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December 24, 2022
Comrades, not bad. 16-17 thousand tenge and you can spend the night without frills, you will not stay hungry, breakfast from yesterday's products will fill your stomach.
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February 1, 2023
A very cool place to work. The table, the wifi is normal, the breakfasts are good.
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July 26, 2022
When the air conditioners are not working outside and the administration does not even pretend that they are concerned about this when they cover the place of broken tiles in the bathroom with a towel. I think this is not a hotel, but a homeless shelter, moreover, a municipal one.
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1
February 20, 2023
Room 205 has a leaky shower room. The beds are moving apart. Comfortably. Heat. Nicely.
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1
December 17, 2023
A good hotel. Polite administrators.
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September 8, 2021
On the plus side, we checked in early in the morning. On the downside, there are dispensers on the floor, but there are no disposable cups. There is one toothbrush in the room for two. There are no disposable slippers. There is no mat in the toilet. There is no shelf in the shower. The shower itself is not particularly fixed, when the water is opened, the pressure is strong enough and it starts to chatter. There is no freshener in the bathroom. There is no rug in the bathroom. I put 2 stars because the hotel does not really deserve 3.
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3
1
May 6, 2024
It's fine, I was pleased with the breakfast.
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June 29, 2024
There is something for the staff to work on!
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November 17, 2022
The hotel was booked and paid for via onetwotrip after 3 days, an email arrives "A system error has occurred, we will not be able to book rooms for you at the above price, we ask you to cancel the reservation
With respect
The administration of the Astra Hotel"
Then they just unilaterally cancel my reservation.
Draw conclusions if you don't want to be dumped. You have mistakes, and the tourist has to pay for them.
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June 5, 2024
Don't wait for the service, the rooms are tired, the breakfast is not varied, but nevertheless a normal hotel
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1
July 9, 2022
It will do for the night, the service is weak, the rooms are tired, the breakfast is "tourist".The staff is friendly and compliant.The price is adequate.
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