The attitude towards customers is disgusting. We booked a ticket from Moscow, one time was agreed, in reality the bus left 30 minutes earlier, it's good that the drivers got into the situation and waited for the girl no longer at the bus station. Today I called to book a place from Moscow, they did not get through to Russian numbers in Moscow, in response they were rude and dropped the call. You work in the service sector and be kind enough to communicate politely, eh, your job!!!
On 19.11 the bus broke down in the afternoon, the flight from Moscow was not carried out, there were no representatives of the company, the office phones were silent, the problem was not resolved in any way.
Today, astroturf employees at the office say that this situation is exclusively a problem of passengers and they have nothing to do with it
I booked tickets from Moscow to Vitebsk in advance. The manager gave a number in Moscow to confirm the reservation a couple of days in advance. The trip was refused on the call . I couldn 't even imagine . That the company is so dishonest.