Атлант-М Британия
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Kuncawshchyna
310 m
Univiersam Zahodni
142 m
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9 reviews
January 9
Atlant-M Electric Vehicles defines Atlant-M Britain in its purchase and sale agreements as a service authorized to repair and maintain the cars they sell. And now for the points:
1. In October 2024, BYD Yuan Up was purchased from Atlant-M Electric Vehicles with an extended two-year warranty for an additional fee.
2. In December 2024, the car lock button in the door handle stopped working.
3. When trying to sign up for the service, we were turned away, because yes, they service BYDES, but they do not perform any warranty repairs, and we should contact the seller. They have never heard of the fact that they are an authorized seller service center.
4. After an hour-long scandal and a series of clarifications, they discovered that they still had to repair the sold Atlant-M bikes. The car was recorded on 08.12.2024
5. After arriving at the appointed time, I had to wait exactly one hour for the car to be accepted. First because the receptionist was busy, then because he didn't see the message from the administrator.
6. After acceptance, the most interesting thing turned out: ATLANT-M BRITAIN DOES NOT HAVE DIAGNOSTIC EQUIPMENT FOR BYD!!! There is no way to make a diagnosis. The receptionist couldn't even explain, it was bought, it's late, and we just need to wait and come another time, or it's not there and won't be.
7. The receiver also has no idea whether they should diagnose at all, so Atlant-M Electric Vehicles sells cars with or without a warranty. There is no way for the service to get information from where, everything is found out in the mode of phone calls to the seller with a waiting customer. Find out everything in the few days between signing up for the service and the arrival of the car, knowing that the claim for warranty repairs is probably an unacceptable foresight.
8. After a conversation in raised tones, the diagnosis was agreed upon by disassembling the door and ringing the electrical circuits.
9. Result: the button itself, built into the door handle, has failed. Promise to find out the possibility of the order, the timing and inform.
10. After the expiration of the 30 days stipulated in the contract for warranty repairs, no one contacted us or provided any information.
11. I had to take the initiative myself. To their credit, the response was quite prompt: they cannot order this spare part, they need to continue the conversation with the seller.
Perhaps this is really a service for servicing cars of premium brands of VIP clients, as they position themselves. At least they have a nice receptionist and delicious tea among the necessary attributes. But this is definitely not a service for ordinary mortals and their BYDos, at least because of the lack of diagnostic equipment. Being a client of various Atlanteans for almost 20 years, I can say that their non-premium services are a hundred times more pleasant, clearer, and faster. And this is some kind of game, which, unfortunately, now needs to be tolerated for 2 years or 60,000 km.
See original · Русский
March 3
I would like to express my negative assessment and complete indignation to the EXEED car sales department. Not only did no one talk about the existing disadvantages of this model when selling the EXEED VX, but also on the day of purchase, no one had enough time to explain the functionality and operation of the equipment on this car. Everyone was very busy with other clients. Then who is the buyer????? A week later, I drove this car because the electronics on the car are malfunctioning. The car was kept for one hundred and two days, allegedly overloading the software. As a result, of all the problems I have stated, not one has been eliminated. And as always, everyone is busy. I would like to express my indignation at this work of the premium car dealership and wish its management to find and train competent employees for whom the word CUSTOMER is not an empty place.
See original · Русский
March 24
It's a good place, the service is top-notch because they can serve sweets, tea and coffee to everyone.
See original · Русский