Hello, my name is Tatiana Kuzmina. I arrived in hospitable Almaty on September 20th. I checked into the AURA hotel. I liked the sophistication of the interior, it is very beautiful. Nice room. And I would like to mention the work of the girls: Mahabat and Leila. They are very attentive and friendly to us. If necessary, they will tell you what and how to guests of the city of Almaat. And the maintenance staff also do their job in good faith, everything is clean. I wish prosperity to your hotel, I will recommend your hotel to those who wish to come to your city.
I really liked the service. They constantly change the linen for fresh, everything is cozy and tasteful. They work 24/7. Laundry and ironing services are available. The rooms are air conditioned and the mattresses are comfortable. I fell asleep on them instantly. There is also a TV, a good bathroom. Disposable hygiene supplies and a set of towels are always available. A bathrobe and slippers are provided. There are many cafes nearby. I liked the Georgian ones. There is a Magnum market nearby. When calling a taxi, specify the Aura hotel, I had 8-9 taxis coming from the backyard. Apparently geolocation is buggy. There is a hairdryer and Wi-Fi access, smoking and vaping are not allowed in the rooms. This is a plus. There is no stink. The locks on the door are electronic. They open from the outside using a card. The hood is a little weak, but the illuminated mirror looks noticeable in the bathroom. The sound insulation is weak, the moans of the girls from the next room are clearly audible)) although this may be a plus. The curtains do not let in light and you can lie around until lunch. The area is quiet, although half an hour from the airport. the passing planes are not particularly audible. And there is no hygienic shower, then it would be absolutely super.
Clear... The price is consistent with the quality... The only thing with Parking is difficult ...
In principle, if you don't find fault, then it's fine ...
The rooms are not padded....
The sound insulation is weak
Standard rooms have a refrigerator, kettle, hairdryer, TV, split system.
Of the cons:
1. The repair is already tired.
2. Turn on the faucet for about 5 minutes waiting for the hot water to go.
3. It's a bit noisy. All night long, someone comes and goes.
4. In 5 days, there has never been a cleaning and garbage was not taken out
The hotel is clean and cozy, especially attentive staff, excellent service, cleanliness and order of words, everything is clean, neat and cozy, everything is delicious next to the cafe, I am happy that I stayed at this hotel
Clean, cozy, very friendly and friendly staff. The only disadvantage of the hotel is that it is located quite far from the center, it is often possible to get into a traffic jam when getting out into the city.
Great hotel!
They settled in earlier than the scheduled time, which helped out a lot, since the transfer between flights was extremely inconvenient.
The rooms are new, clean, very soft bed linen.
Everything you need is present (kettle, slippers, soap accessories, hair dryer).
I liked everything nice and clean, there is a good lobby and small but cozy rooms, although it looks quite funny on the outside, but I think it's even a plus because you don't expect such service and a view inside as if you were in a palace!