Авиакомпания Avia Traffic Company
86 reviews
August 7, 2024
Good afternoon! I used the service of this company many times, everything was wonderful! But on August 7, I arrived on a flight from Krasnoyarsk to Bishkek! Flight YK 744! I was struck by the boorish attitude of the airline representative - (blonde woman ) ! The flight attendants also answered rudely, I understand they are also tired, but they are in the workplace and should behave accordingly! I flew with a child for 5 years! It's not enough that we were given a seat at the end of the cabin, but also separately from the child! I asked for help from your flight attendants to resolve this issue, because the child is small and did not want to sit separately in another row, he cried a lot! To which I received a rude response from the flight attendant, "To deal with the situation myself, and if something does not suit me, write a complaint." I didn 't get any help from them !!!! I have to fly a lot for work! But I have never seen such a boorish attitude from the service staff anywhere!!!! I am very unhappy that you have incompetent employees! I will never use your airline's service again!!!!
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10
September 17, 2024
Dear sirs,
Through the service Aviakassa.com I purchased and paid for an air ticket, order 125176047772.
Part 2 of Article 108 of the CPC of the Russian Federation establishes that in the event of a passenger's forced refusal from air transportation due to a passenger's illness, which is confirmed by medical documents and notification of the carrier before the end of the passenger check-in time specified in accordance with federal aviation regulations for the flight indicated in the ticket, the passenger is refunded the carriage fee paid for air transportation.
Due to my illness, which is documented, I contacted the service managers in advance Aviakassa.com about the forced refusal of air transportation due to illness.
Service Managers Aviakassa.com We confirmed the carrier's notification of the forced refusal and sent him a request with all the necessary medical documents for a refund, which was confirmed to me on August 19, 2024 in a letter.
However, to date, the money paid for the ticket has not been refunded to me.
I hereby warn you about the consequences of violating my rights as a consumer and the accrual of penalties, fines and compensation for moral damage, in accordance with the Law on Consumer Protection.
Please tell me the reasons for the non-return of funds to me for such a significant period of time.
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4
2
August 20, 2024
Terrible company, I've never met such an attitude. The flight from Kazan to Bishkek should be at 21:00, we came to register at 20:20 and right in front of us, the representative of the company got up and left, when asked to register us, he said that he would not register anymore. There were 3 of us. They couldn't get through to any of the hotline phones. As it turned out later, the plane took off 20 minutes late, that is, at 21:20.Just a terrible company with only 6 planes, no longer naked.
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3
January 24
Unfortunately, you can only fly directly to Bishkek with this airline. There is no online registration, no first class, and certainly no business. The food is not bad. But I was practically the first in line and asked for a place at the overgrown exit, it turned out that they were no longer there)))))) I'm tall, and of course it's very hard to sit with my feet pressed against the seat next to me. And going to the toilet is a quest in general)))
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August 8, 2024
Sergey Stanislavovich Begov, an employee, served us at the reception!I want to emphasize his professionalism, he quickly and competently registers people for the flight!I wish him career growth and prosperity!I wish there were more such employees!
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2
September 29, 2024
Hello dear executives from this company.
Please change the flight attendants, they are all rude and arrogant.
Even they brazenly mock people who are the same age as their parents and are rude and laugh.
I DIDN'T LIKE YOUR COMPANY
AND I DO NOT ADVISE OTHERS
My flight Yk 767 09/28/2024
From Osh to Krasnoyarsk
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1
January 12
Good evening!
A huge disadvantage of the airline is that they pick up strollers at the beginning of check-in!!!
It is very difficult and inconvenient, especially with two and three children, to get on board the plane without a stroller!!!
Not only is the wheelchair not allowed, my suitcase was damaged!
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January 23
The planes are old, but they always fly on time, and the staff is polite. I fly regularly with pleasure.
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January 24, 2024
First, about the good things. The flights are still being fed and lunch is included in the ticket price. The staff is adequate and friendly.
Now about the bad stuff. After the flight of this airline, I discovered that my luggage had not arrived. At the airport, I was offered to wait for the next similar flight, i.e. about 10-12 hours (I arrived in the morning, the next flight in the evening). There was nothing to do — I went light to the accommodation, and in the evening I drove to the airport again. The luggage was handed to me there. But his pen was broken off.
I insisted that an act be drawn up on this occasion. This was done, however, they did not put any seals on the paper. They told me to contact the carrier company, i.e. Avia Traffic.
I had to communicate with them from Moscow, because my business trip was over. First they gave me a WhatsApp number and told me to write there. I wrote conscientiously for a whole week, asking how my application was going. I was fed breakfast, even to the point that "the shift has changed now, we don't know anything." In the end, they stopped responding at all. It is difficult to influence them from Moscow in any way.
So if you are flying with Avia Traffic, know that no one is responsible for your luggage.
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8
June 22, 2023
Every time I fly and every time I want to express my gratitude, a good attitude, we even arrive a little faster than other companies, They feed * tasty and good, for this all 5 points because many companies supposedly care about the price and do not feed, but in fact they just do not want to bother, and you think about your passengers. Thanks a lot
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2
April 30, 2024
Personal belongings left in the Bishkek-spb salon were found and returned. Very quickly and without unnecessary red tape.
Thank you.
Everything else is clearly on schedule.
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1
November 14, 2024
My suitcase was broken and I can't get through to you. I can't complain in any way. How to change a suitcase. How can I contact you?
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September 11, 2024
A responsive airline, but the dimensions and dimensions of the luggage are too small, sometimes flights are severely delayed
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June 10, 2024
Plus there is a legendary aircraft like the 737 300
Cons there are few aircraft I would like to see a Boeing 787
I can tell you about my recent flight YK857 normal takeoff and then they announce that the radar does not see us
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1
October 4, 2023
1st
On October 2, Moscow-Bishkek arrived.
On the plane, the stewardess was rude for nothing. (Although thanks to us passengers, she gets paid!)
2nd Broke my suitcase, it was new. At the airport, no one wants to take responsibility, although it is their job to help passengers. As a result, an act was drawn up.
Immediately from the airport I went to the main office and wrote a statement, they also don't want to take responsibility, they shift everything to each other.
I want to contact the representatives of the company If you do not want to work and earn money, then please stay at home!
I ask the airline to compensate me for the damage!!
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10
November 26, 2024
The employees here are all the same, they don't work, they just sit more than once, I won't buy with this company
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July 7, 2024
The best company among others, the food is delicious, polite staff, I recommend it to everyone
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September 27, 2022
We flew to Kyrgyzstan to the mountains to practice mountaineering. We tried to fly with this company for the first time, and we are very satisfied. Firstly, heavy sports equipment is accepted in luggage at no extra charge. Climbers are given the opportunity to carry 40 kg, this is quite enough. But it's always difficult to keep up with 20, the guys are always sitting in the cabin in heavy boots and almost wrapped in a rope, without entering the baggage limit. Secondly, the friendliness and cordiality, the cool flight attendants, the food was simply gorgeous. and tea is poured normally, as in Kyrgyzstan, and not as we have on Ural Airlines - they gave caramel and a glass of water, and they also pour it with the look as if they were tearing this sip of water from the heart. And then lunch, tea, which will be helpfully poured, a wonderful flight, respect. Now I will fly only with Kyrgyz airlines
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1
July 6, 2024
Very bad attitude of the staff💔
Rude flight attendants, the stewardess was rude for the second time. The first time was in 2022, and now even more. Terribly disappointed💔
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April 13, 2023
Great airline! The staff was polite, the food was very good, I was even surprised! In Russian companies, everything is for money, especially Victory, and the quality of services and aircraft is so-so. The flight was comfortable, there was no shaking, no noise! I wish the airline continued prosperity
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1
April 17, 2023
The airline operates flights on very old aircraft such as the Boeing 737-300. On very old ones, the phrase is not just like that. For example, an airplane with the tail number ex-37020 is almost 30 years old! For example, I'll give you Aeroflot planes, which have an average age of about 5 years, or the Azimut airline, which has brand-new planes. When the Airline deigns to remove them, it is unclear, no one else in the world flies on such planes except them. There are also serious problems during registration out of the blue. It is enough to read other reviews.
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4
September 2, 2023
The most terrible airline.the bottom of civilization. How can you not allow the stroller to be handed over at the ramp? I would make every employee with their children in their arms from 0 to 5 percent this way from registration to boarding the plane.and your employees are like dogs off a chain.according to the statement, the selected criterion is "bestiality"
Especially this lady in the photo.
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8
September 26, 2023
We flew by Avia Traffic airline from Bishkek to Moscow on September 26 , 2023 . There was nothing left of the luggage, two sets of expensive trekking poles are irretrievably ruined!!! The representative of the airline flatly refused to communicate with us!!! As a result, we were left alone with our problem.
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6
May 28, 2023
The representative of the Egemberdi company at Domodedovo airport is absolutely illiterate! He has no idea where and how to respond , take urgent action against him !!!! Terrible attitude towards passengers, elementary does not know the language!!! I couldn't explain the rules. He wants bribes from passengers , especially morally destroys children , remove this maniac !!!
I'm going to sue!!! It is for the attitude towards children !!!! I'm waiting for both of you.
A huge request to contact
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4
April 24, 2024
Avia Traffic постоянно учамын, сервис, обслуживание мыкты но 2 жолу учканда чемодан сломан, богаж жуктолгонун да эске алып койсо, соз жок болмок👍👍👍
September 21, 2023
A terrible airline and terrible service at the check-in desks, they find fault with every kilogram of luggage, it's one shift. And the other one is more loyal and does not notice a small advantage. There is a constant delay in departure, the planes are old, rattling. The ticket does not specify the carry-on baggage allowance.
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6
December 29, 2022
Avia Traffic Company Airline - Terrible attitude towards passengers!
Flight Moscow-Bishkek YK-884 from 12/25/2022
Firstly, sky-high prices for excess baggage, 600 rubles. for 1 kg of excess weight!
Secondly, representatives of the airline are not accustomed to the ethics of communicating with passengers, they allow themselves outright rudeness, rudeness, degrading acts and insults!
The higher management does not respond to the claims!
I do not advise using the services of this sharashkin's office!!!
We will contact the competent authorities in order to bring these subjects to their senses.
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11
1
November 9, 2022
We were flying from Domodedovo Moscow-Bishkek, there is a person from the Airline in the queue for registration, who in a very rude manner requires passengers and mourners to show their passports, when asked who he is and what authority he has for this, he loses his temper and starts being rude. And if suddenly someone gets up to the wrong window, which he called, then an attack of Aggression from this person is guaranteed!!!
We have already flown with different Airlines, and we have not met this anywhere else. There was no mood for the flight even before the flight began, thanks to this man, who could not even name who he was at all. We believe the Guard😞
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2
June 13, 2022
Good afternoon, everyone. I would like to leave a review about Avia Traffic airline. We arrived at Domodedovo airport with my husband for the check-in of flight YK-884 05.06.2022 from Domodedovo to Bishkek with departure at 10.50. This airline does not have online check-in, respectively, we could not even pay to be seated together in any seats, we arrived in advance, but at the check-in desk we were first registered for 2 seats in the middle and across the row, arguing that there are no seats together 2 hours before departure, in any parts of the interior. Then we cancelled the registration, realizing that there were places. As a result, at another counter they promised to put us in the last 30 rows together, but after a call from the senior at the registration, we were put in seats C and D across the aisle to the very last row.Our ticket registration numbers are 140 and 141, respectively, there are at least 39 seats left on the plane (with 180 seats). They put a family of 2 people in 2 seats next to my husband, and another part of this family of 2 people next to me, so we didn't even manage to switch places. And these people admitted that they were the last to register. Since check-in ends 60-45 minutes before departure, it is obvious that a sufficient number of people were seated for a whole hour and clearly not separately, even my husband and I could be seated in adjacent seats of the same row 30 on both sides. This attitude of Avia Traffic is very insulting, we will never fly to it again and also will not recommend it to our friends because of the low service of the check-in service. We work at S7, we fly a lot with our and other airlines: we have never seen such an attitude towards people, especially intentional. At the same time, many thanks to the pilots and flight attendants for the flight.
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4
March 28, 2023
Residents of Moscow Bishkek. We bought a ticket online there is an error in the letters, I went to a small-stature friend, a family name I forgot, he asked me for the letters 3000 rubles corrected)I ask you to come back and take action.at least the month of Ramadan does not need a bribe, the staff does not advise anyone!
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4
1
November 18, 2022
This is a super office that meets all the needs of passengers who want to use the services of Air Transport. Professional staff and friendly attitude to each client. Well done!
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5
June 20, 2022
Since 2015, the periodic ticket purchase has never failed. The staff is very attentive. Polite. And the ticket price is affordable too. I recommend it to everyone. Now there is no online registration among the disadvantages. I have not reached the support service for 7 years .
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August 22, 2022
Good afternoon, my appeal is that the Representative of the Airline Aviatrafik and the girl who were on shift at DOMODEDOVO airport on 08/22/2022 issued my boarding pass number 516748449 are behaving very dishonestly! They wanted to issue a preponderance without a CHECK, they deliberately delayed me on flight 748 on 08/22/2022! Only one of them introduced himself , this is Artyom Olegovich Ivanov !!! Lying people in a white shirt , learn to work HONESTLY !
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March 6, 2023
The best specialists, I advise you. Everything is perfectly explained. And about the airline, responsiveness and delicious food.
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5
November 28, 2024
The trunks are broken. Where should I go?
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1
April 18, 2023
A good website, we have flown this airline more than once, everything is fine. You can refund the ticket if there are force majeure circumstances, it is returned within 3 days, and even earlier.
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2
1
September 22, 2022
Hello, I wanted to clarify I bought a ticket online on 09/27/2022, but the patronymic is not shown there and I have a patronymic in my passport, I think now what to do for the first time I issued online tickets, please answer it is not scary
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December 1, 2021
Hello dear passengers, I advise you absolutely not to buy tickets in this company, since on December 1, 2021 I bought a ticket from Bishkek to Moscow with a transfer in St. Petersburg in Bishkek there was a delay in the plane because they did not have gasoline, we waited more than an hour arrived in St. Petersburg and already our plane flew away I was left with a child at the airport not who didn't want to answer for this, we were always thrown from one to the other, they don't want to solve anything, so think 100,000,000 times before you buy a ticket
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3
October 29, 2023
Terrible service, flights are delayed. The flight was delayed for 7 hours, no one even sent an appeal in writing
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4
January 25, 2022
I looked at the summer schedule. What are the prices??? The horror! I constantly monitored the price of tickets in January, February, and March. The price was in the range of 24,000 for two round trips. I understand that the price of tickets goes up in the summer, but twice!!! 50,000 for two!!! Did you decide that everyone went to you at once?!! There are many places where you can relax! And in light of recent events in Kazakhstan, who would dare to go there at all? Today Kazakhstan is tomorrow Kyrgyzstan, you don't know what to expect! And you break such prices!
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February 21, 2022
A good airline for trips to Alma-Ata via Bishkek from Krasnodar.As with the covid times, many flights were canceled and ticket prices are horse-drawn.And here the prices are adequate and the departure and arrival are convenient.I recommend that anyone who is not expensive needs to fly to visit and on business.
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September 1, 2022
Everything is fine, the only small size of hand luggage is how you can fit 10kg in 20cm of the box. And the plane is a good seat, the distance between them is lowered so that the knees do not rest.
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June 22, 2022
A terrible company, they do not make a refund, company representatives are rude, the company's management contact us urgently!!! Mayhem is happening here!!! It's unclear where to go, the girl on the phone is rude and says I'm a representative, what will you do!!! Generally sucks, I don't recommend it at all!!!
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December 28, 2021
We flew to Bishkek for a week with this airline. The planes are reliable, the flight attendants and stewards are polite. But the site is not very good, of course, it needs to be improved-there is no way for customers to even look at the flight reservation. There is no online registration, it is very bad. I took off 1 star for this
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1
June 22, 2022
Why do you charge people for PCR
in St. Petersburg, because it says on the main website of Pulkovo Airport that these tests have been canceled. Gentlemen, you're going to get out of life! Since June 14, PCR has been canceled.
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September 7, 2021
On September 6, at 23:00, they were supposed to fly from Domodedovo to Osh. As a result, we sat on the plane for 2 hours, we were told we would not fly anywhere, some kind of detail broke. They were brought to the airport at 4:00 in the morning and fed. Then we were fed at 6 pm. The company's management is not at the airport, so there was no one to talk to. It turned out that a new part was brought and is now being implemented in its place. As a result, they promised a flight at 22:30, in fact there is nothing. During the day, 2 children were fed, many with children, they say, sleep wherever you want. A very fat minus of this company
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February 3, 2022
I flew from Novosibirsk to Bishkek on January 21, I want to say that from the first minute I got on the plane I felt at home, the crew was polite and attentive to the passengers. I have been using the services of this airline company for a long time, I recommend it to everyone.
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4
June 5, 2023
I flew with an airline, I liked everything about the success of the airline
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February 16, 2022
Excellent Kyrgyz company, excellent service. luggage is free. Of the disadvantages, the planes are old. Many thanks for the work of the cashiers at Panfilov 26, though I do not know their names.
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November 7, 2021
Do not buy from the AIR TRAFFIC COMPANY, then wish like us(👎😔 the official website does not open, there is no hotline number in short, they have a madhouse . Once again, do not buy this is not the first time it happens. And then they don't want to return the money (((it's just awful
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