We rented a car vw polo automatic transmission on 08/12.24. at 11 p.m. we agreed for 4 and a half days and I will pay 450 rubles for them. It turns out 4 and a half days is from 11:00 12.08.24 to 23:00 08/16.24.
For reference, one day of rent costs 100 rubles and a deposit of 100 rubles. Plus you fill up the fuel yourself.
I called at 21:30 on 08/16/24 and said that I would be there by 22:50.
The girl on the phone said that she had forgotten about me at all and at such a time no one can take the car and there are no alternatives. He offered to drive a car to her house and she refused.
Although it is written on the forsage website that the flagship car works around the clock.
As a result, I had to return the car the next morning at 10:30 and pay 50 rubles for the rent of this night time in which I did not use the car and it was just standing in the parking lot.
According to the technical condition, everything was fine and I liked it. The only thing was that one low-beam lamp was not lit. I was told there was no mechanic and I had to drive like this. If the traffic police gives a fine, they will pay for it. But this is just a verbal agreement in essence.
We had 30-40% of trips in the evening and at night, and it was not very convenient and not completely safe to drive the car, although I am an experienced driver (I have been driving constantly for 13 years and worked as an official driver for 3 years).
I returned the car with a fuel level one notch higher than I took, but no one even noticed it, but they took 15 rubles from me for washing the car. Although in fact it could be balanced at 0 rubles. And the car is not very dirty.
It seems like a trifle, but the sediment remains.
I planned to rent a car in the future and advise my friends, but now I will think hard.
I hope this information will help someone, because the money is unlikely to be returned to me.
We rented a car from them for the first time. Well done! Everything is prompt, honest, and convenient. No complaints from the first experience of using their service.