There were 45,000 for THAT, another candle replacement coincided (I changed it to 13,000) and decided to change the oil variator at the same time. Upon inspection, they also revealed the destruction of the ferodo in the rear drums (after the winter), so the pads also came out. My comments, three of the 4 were eliminated, so I lowered it by one star. In such a cabin, there was no bulb to replace the low beam H1. The impressions from the staff are good (they prompted, advised, but did not bother), there is a 30% mark-up on the market for money on oils, although for spare parts it is even lower than on the market. Of course, it is more expensive for work than in garages, and even 20% VAT is applied for the entire amount, but these are our working conditions for officials, so for all the pleasure for my Renault Capture 1.6 CVT I invested: oil change 250 rubles., candle replacement 240 rubles., cleaning the air conditioner 70 rubles., oil change in the variator 770r., replacement of the rear pads in the drum 210p., washing for small things, a comprehensive check of another 50p., too much.... Yes, I advise you to check all the levels of liquids that were changed for you after three days of trips, my level in the variator was below the minimum (human factor), called, drove up, the master came out, took the car himself, topped up to the level, returned and apologized for the inconvenience caused due to the forced re-arrival at the salon (yes, there was no money they took it). My suggestions for improvement: you can put webcams on each post and send customers a link to the day of viewing when the car is under repair, there will be less talk that "they are not doing anything there." When issuing a reminder sheet to the car, it is necessary to check in the car after 3 days of driving, it will be useful for dummies, and the car's parts will be better known. And then, after all, before the next one, after 15,000, the variator without a level can be burned. It is also convenient that they work until 20.00 in the evening, I gave the car away, the next day in the evening I took it away, those who are tight with time will understand me.
A year has passed, it came to 60,000 km, 2000 before it there was a hum in the rear hub, as a result, the SNR bearing was changed (196 rubles + 60 for work). There were no more comments on the car during this period. At that time, in addition to the oil (by the way, the same was poured, but it became cheaper 123 rubles last year), freon was also refilled, 400 grams were added (34 rubles) for 6 years, 100 grams remained. in the system. I also had to change the front brake pads (original Renault 126 rubles.) with discs (put TWR - 311 rubles.) well, the most expensive replacement of the native alternator belt (185 rubles.) I wanted to put 5 stars, but again there was a "jamb" - repairs were done instead of one day for as many as three days (they said that there were problems with the delivery of spare parts). After THAT I drove 1000 there are no comments. By the way, a friend on Skoda put a generator belt for 45 rubles. not the original, it already beeps after 500 km, it will change again. I will come to them again at 75,000 km.
I arrived a little earlier, the air conditioner died. As a result, it took two days to find a leak, with the disassembly of the bumper and the replacement of the O-rings, I invested 300 rubles. Freon was topped up with 350 grams.
The saddest official service, the worst I've ever seen. The boorish attitude of the manager in an illegal conversation hangs up the phone. I gave the car for painting, they are delaying painting instead of the two weeks that they promised, it is already the second month. Due to the rust on the back of the inner part of the arch, which is about 5 cm, they applied to cut out the arch and digest it. I refused, they began to blackmail me that if I did not paint all their elementals, I would not receive insurance payments in full. P.S. Do not even think about going to them, they will collect to the last thread.
Disgusting service. I was on the 3rd ONE, they changed the oil, brake fluid, antifreeze, after replacing it 2 times I had to go to pour antifreeze, the tank was empty. It is clear to a fool how much liquid has been drained - so much should enter, if not, at least warn the client. The other day I signed up for a replacement of brake pads, they promised to do it in 2-2.5 hours, as a result, after 3 hours they reported that the pads were not the same and instead of Bosch they put frets for the same money. In total, the replacement of the pads takes 4 hours, although you can do everything in an hour.
In June, I was diagnosed at this service station, arrived with a working air conditioner, as a result, I left with cut wires near the chip, which, unfortunately, I did not immediately notice, I will no longer contact this institution! Look carefully, otherwise you will give away the working car, and you will get extra expenses!
There was an accident, the disk was damaged, a car was made in Minsk at the Renault center according to the hard hat, as a result, as it turned out, the disk remained the same, only it was straightened a little.
The first THING was done in the center in Mogilev, the second was expensive, we decided to do it cheaper, as it turned out, the filter in Renault kaptur stood out of tune, it was not in size, the response to the complaint in the center came that we would not prove anything anyway!
There is no sink 🤦♀️
I like the car, but the service and attitude to customers are terrible!
Everything was very super, everything was so fast and the main thing was clearly done, which I recommend to everyone and all the masters, thank you very much
In the spring of 2021, Logan Stepway was purchased, a gearbox defect was found in the new car, the reverse gear was knocked out, or when the reverse gear was turned on, there was a sound like a KAMAZ screech. Upon contacting the center, they pointed out to me that this is a design feature of Renault mechanical boxes. In fact, there are no guarantees for purchased new cars!
Excellent service! I recommend it! Clean, neat, with respect to the customer! Prices are more expensive than at other service stations, but it's worth it"knowledgeable people will understand what we are talking about!!!! "
Thanks to APS Mogilev for my new car, although I picked it up in Vitebsk, the service is at a good level, almost any issue is solved, even coffee was served)
We bought a car a month ago. They cheated a little. We waited a week for them to arrive from Minsk. As a result: The wrong headlights and the wrong MMS screen. There is a small residue left.
It was 10/30/2021. After teaming up with Nissan under one roof, there was less Renault in the cabin. There are few managers and people have to wait for them to be released. Moreover, there are enough real buyers, but they have to wait.
The service is poor. They don't want to repair it under warranty. If there is rust, it means that the car traveled along the salt road in winter
This is not a warranty case. If something is broken, it's everyone's fault, but not Renault's. To pick up the car after THAT (320p. Oil + filter + candles) I sat in line for 2 hours.
The service of the city of VNO drove the car,problems with the clutch pedal,drove the car wash immediately, they tried 10p, although the car was clean, handed over the car for 7 days, the queue was like and nothing was done, the problem remained 🤦🏻♂️
The service and maintenance are excellent. Just pay the money, but it's worth it. According to the guarantee, they do not want to solve the issues or solve them "gritting their teeth", according to this 4 stars.
I bought two cars, the managers are pleasant, the car service is just terrible for how long, during WHICH someone diluted the interior air freshener with water.
They were combined with Lada, I already wrote about them once, but if specifically Renault, they never called back, rather the company is not really interested in selling cars
After asking for help in purchasing a car, we were pleasantly surprised by the quality of the work performed by the staff of the center. The service is at the highest level. We recommend it.
2 months to wait for the replacement of the air conditioner compressor (1,6 cartridge) and when it comes, after 2 months the car is idled again, they are looking for weather from the sea, but they do not replace it, they waste my fuel, my time...