I have been here in transit, there has been no toilet here for more than ten years, there are really "bushes", so with a very strong desire, the opportunity exists
The only advantage is the polite and responsive cashiers. It is very bad, inconvenient and in general, the last century, that it is impossible to order tickets online, since there is no website. It is also impossible to book a ticket by phone, it is not realistic to get through there. Even if by some miracle you managed to book a ticket, you still need to personally go and redeem it.
There are no complaints about the work of the bus station staff.
Now to the cons:
There is no personal website, it is not possible to order tickets remotely.
The room is not heated during the cold season.
The only contact phone number and that's the landline! Twenty-first century!!? The war is a war, but the bus station is located in the deepest rear, and all the above-described disadvantages are the negligence of superiors.
I will also add: there is no control over the conditions of passenger transportation in the direction of Rovenki - Rostov, people travel in a cold bus with small children!!! This is a complete mess. And this has been noticed more than once. And this is on winter days at a temperature of -27 °!!!!! If there were a website of the bus station itself, there would be a lot of complaints!!!
It is not a very convenient bus station to order tickets online, you need to personally come and book a bus ticket, the toilet is generally silent, sometimes it is cleaner.
The dispatchers and cashiers work perfectly with the passengers, they are friendly, the station chief is always responsive and takes part in the life of the station herself
It is difficult to achieve success during the holidays, but they put a coffee machine here+
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Елена Волкова
Level 7 Local Expert
February 12, 2024
Sadly. It is impossible to book a ticket, for example, from Lugansk - there is no Internet.
But you can book from Rovenek, but it's also not a fact that you will leave - the bus comes with fewer seats. (((
The bus station is excellent, clean everywhere, not stripped, the staff is respectful.They will tell me what to do, they will explain, but I took off one star for being yelled at by the barmaid. She is always angry, dissatisfied with everything.He tries to let go as soon as possible somehow and sit on. It feels like customers are bothering her to sit, she responds with a fee when buying.
The design of the bus station building has a gloomy and gloomy design. But this is an 80s project, so you don't have to find fault with it. The building also has a "scoop" in everything. It is always cold in the building during the cold season. If I'm not mistaken, the station is no longer open after 3 p.m.
It is almost never possible to buy bus tickets to Lugansk before 10 a.m. You always have to pay the driver and drive standing up.
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Anonymous review
November 24, 2020
There is nothing to choose from. There is only one bus station in our city. The staff is just attentive and friendly.