The bus station in Lutugino has been known to me since childhood, my city. In recent years, it has changed for the better, repairs have been done, there are places to wait, cafes. The problem remains the often "hanging" program. It was in February, the program was hanging, I did not buy a ticket, and on 04/16/2024 the ticket was already at 10.45, Lutugino - Rostov-on-Don, I arrived at 10.30, but the bus driver did not consider it necessary to wait for the passenger and just left ahead of time. The dispatcher explained that, it turns out, you need to arrive at least half an hour in advance, she sincerely tried to help, because I arrived earlier than the departure time, but it did not work out to make a refund. I hope that in the future everything will get better and the drivers of transit flights of the Lpr will have respect not only for themselves, but also for passengers who, perhaps, after delivery to Rostov, also have their own plans and tickets for other flights.
A mess, I bought tickets to Lugansk, the cashier said that the bus leaves at 14:50, in reality it was written on the ticket at 14:45, the bus arrived not the one indicated on the ticket and left at 15:00. When asked by the cashier why this is not a coincidence, the answer was received that there are no other buses, but the ticket is issued by the program…