Regions of the world:Russia and CIS, Baltic and Scandinavia, Eastern Europe, Southern Europe, Northern Europe, Western Europe, Canada and USA, Central America, South America, South Africa, Equatorial Africa, North Africa, Middle East and Turkey, South-East Asia, Far east and Japan, Oceania and Australia
Cooperation with tour operators:Alean, Pegas Touristik, Biblio Globus, Coral Travel, TUI, Intourist, Sunmar, Anex
Payment method:payment by card, bank transfer, installment, QR code
Do not recommend this travel agency! We booked in January, the flight was supposed to be on July 25th. When there are 2 days left before departure, we are informed that our ticket has been cancelled. And then we went to them ourselves, they didn't get in touch at all. We have written an application for a refund! I don't know how it will end.
Hello, Talgat! I, Abdugalieva Almagul Dauletbaevna, ask you to understand the current situation and take action! Since your company "Aidana Tour" settled us in the wrong hotel for which we paid and negotiated, we chose the Ibis Patong Phuket Hotel. They ruined our whole vacation by settling us in a slum without a pool, a sea of 20 sq.m. together with a san. a knot and a shower. the cabin. The view from the window is almost a dump, stink and rats! Don't you already think that we would choose such a place when going to the sea!? We have to hire a taxi twice a day and pay not a little money, which we did not plan in our expense account! In the morning, take and carry luggage with you all day with things for changing clothes! In connection with the above, I demand to reimburse, firstly, the difference in cost between the hotels for each day; secondly, the unexpected taxi costs we incurred; thirdly, to compensate for moral damage! Because of the carelessness of your employees and for the negligent attitude towards customers, they put us in a desperate situation that we were forced to borrow money from relatives!
We wanted to go to Turkey, as a result, there are 4 days left before departure, as they inform us that our tour has been reset to zero, we are waiting for what kind of lawlessness I do not advise