We blocked the card after booking the hotel on booking (after 4 days), to unlock it you need to complete a whole quest with statements, selfie photos, etc. 24/7 support responds once a day. I really regret that I issued a card from them
Constant problems with translation from the Russian Federation.After the appeal, the issue is resolved, but for a while.There was an unpleasant situation in Italy on October 12, the appeal was not answered until November 12.And the problem with the translation was not solved.
They write in touch 24/7, in fact, only during working hours it is possible to solve some issue.
I opened the card and left for the Russian Federation. I changed my passport. a question arose: SMS for payment to be sent to an e-mail. They said I needed a statement, I did everything right. I warned you about the passport. after 6 days, an ingenious answer came: "the passport data is not the same"
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Ирина
Level 16 Local Expert
September 24, 2023
The girls of the staff are very nice. They answer all the questions. But I spent about an hour to change the money. I waited for the cashier to count all the money. At the same time, I came from a neighboring bank, since the recalculation began there at that time too. And they told me it would take about 20 minutes. And here it's almost an hour((
I wrote to support, they said that accounts for sole proprietors are not opened if I am a resident of the Russian Federation and made an individual entrepreneur in Kyrgyzstan. Then I found out from a friend what he had discovered. Deceived, strange.
We issued Visa cards, and the bank staff received us at the highest level. Even when the working day ended, we continued to be served and patiently advised. You will not find such service in Russia.