Specialist Natalia, thank you for your competent advice on the bank's products. The changes in service that are beneficial to me are based on your suggestion. Thank you and recommend it!
A good, convenient department, excellent staff. It is not very convenient that there are no closed cash desks, the replenishment of the virtual card had to be done in the common room, in full view of everyone.
Excellent service. It was necessary to issue a card. The terms of service for the service packages were described in detail. However, the application took a very long time to download more than 100 MB. I understand that this is necessary, but the client refused to download it in front of me. Yes, and I downloaded it for 10-15 minutes. Please find some solution to this problem that is convenient for the client. Everything is great in the service. Thank you.
Terribly disappointed with the service. Instead of warning me in advance that they would not serve, it took me 20 minutes to sit. Learn to take care not only of your time, but also of your customers.
If you urgently need to perform an operation, choose another bank) At the end of the working day, one specialist remains to serve, this specialist is Universal, that is, both for the cash register and for transactions of individuals and legal entities, respectively, the queues are terrible an hour before closing, 13 people, exactly the same number left when they saw the number of people in the hall. Dear belweb, you are losing your potential and existing customers, do not skimp on specialists. As a result, the head of the department came out and dispersed all customers 10 minutes before closing. Out of 13, 3 people were served per hour😡
1 ticket office works forever, to get into it you need to go through several circles of hell, and after half an hour they put you in the place of an intern and you sit there for another half hour, class)
The bank has been redone, it has become much more convenient. They set up an ATM to withdraw money; in order to deposit; and to receive the proceeds; The staff is friendly