The reputation of the department depends on the competence of the staff. According to experience, the competence of the staff of this BCC branch leaves the best, to put it mildly.
I have been using this bank's card for almost 2 years now. Everything is fine, the mobile application has all the necessary functions. Of course, support does not always respond on time, but so far there do not seem to be any serious problems with the card. All payments are made without problems, and cashback is also credited