The service is terrible. On Monday, I sat for an hour to issue a card, but the cashier closed and I was told to come another day, pay and the card can be received. I came two days later, it turned out that the card was not ready and I had to wait three days again to receive it. At its cost of 20 thousand tenge, I refused such pleasure.
I have known this bank for a long time, since 1999, at one time I picked up 3 tops for them: hrd, the head of the Security Service and the head of finance, who later became the deputy chairman of the bank, which I am very proud of:-)). Now we are serviced there, I like it, everything is adequate, within walking distance and a convenient application. All the best
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Malinka
Level 4 Local Expert
December 18, 2024
The department is normal, the staff is responsive, but there is a big BUT!!! Finally put up a cartomat, it is very inconvenient for bank customers. Everyone has been keeping up with the times for a long time, people want to be served quickly and efficiently.
Long-term maintenance for standard operations, for example, opening an account, debit card, account replenishment, etc. - everything is very time-consuming, despite the fact that there were enough operators and customers not to say that the crowd. A friendly attitude.
The bank's employees work well.We are pensioners.Thanks to the girl (an employee of the bank) who helped with the application on the phone.Professionals work at the checkout, they serve you quickly.
I opened an account at a bank branch, and after a few days I picked up ready-made plastic cards. I talked to different operators. I would like to note the attention and professionalism of the staff. Everything is on the level. Well done, stay like this always!
I'm giving a solid three to the branch, not the bank. (He's four, by a stretch). Of the four jobs, two work, and waddle (I admit that the bank has its own procedures, and it affects the speed of service). There is no electronic queue. Although, competitors have a similar situation.
He came three times out of three, waited for forty minutes, provided there was one person in front of me. The presence of a queue does not motivate the staff.
For the uninitiated, which I am almost everywhere, it is not at all clear what needs to be done to get to a specialist, neither a terminal nor an administrator, it turned out that the solution is a QR code on a pole, and if a pensioner or a phone sat down, any operation takes at least 20 minutes in the absence of a queue, I just did a Western Union express transfer for 30 minutes. Here is such a Formula 1.
Help, they're calling a landline number. They ask alniyaz, I admit that I do not know. But there is simply no plc for six months. We do not use the bank's services. The call center promises to transfer our number to the problem department of the bank, but it is there now. Mom, she's 84 years old. An ambulance has already been called. There are an endless number of calls per day.
A good bank, a cozy office. The only drawbacks are the lack of coupons, the presence of a live queue, which gets lost all the time, because different specialists are dealing with different problems.
It's a big bank branch, but it's not cozy.I took off the star for the inconvenient working hours, they do not work on Saturday, and on weekends only until 18.00.There are no queues, there is a self-service area
A live queue. The operator's DVB for the entire queue. There are a lot of people who want to wait in line. There are no consultants. Two hours to find out that Russian passports are not discussed.
A so-so bank. It is suitable only for transfers and payment of services, like any other bank, nothing outstanding. You shouldn't be anywhere near Caspi.