The service is very slow. One thing that will take several hours. You take a queue to the manager. Then from the manager to the cashier you take up the queue again, then from the cashier you take up the queue again. It's just exhausting. The whole queue is just standing there. The system is not set up at all.
Terrible service, only at this bank you will arrive at lunch, and the staff is also at lunch and, as always, 1 cash register is open, although lunch is not specified in their working mode
almost all branches are located in one part of the city, there are no ATMs at all, you have to go to the center to deposit money (and almost the entire team was against receiving a Po from this bank
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Show business's response
Андрей
Level 4 Local Expert
June 28, 2023
I opened an ironcard to my wife, it turns out that her sports have cashback and she still goes with discounts. Comfortable.In the 4 months since that moment, we have saved quite well on her sports and beauty. And you know, I'm glad to be honest)) Now we live in Astana, the bank's partners are here
Try to come by 9. Officially open, but the ticket offices do not work until 9-20. What a wild thing. Allegedly, "managers are conferring", as if there are managers at both cash desks.
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Н
Николай
Level 8 Local Expert
July 15, 2023
On Saturday, there is no one from the managers who can issue a multi-currency card. They said that on Saturdays there is no one in any branch of the city to open a multicurrency card. I got to another department - everything is there. I don't understand why an employee of this department misled me. It's a strange attitude.
A good bank, all services are working. They provide exchanges, payments, loans, and issue cards to non-residents. The only thing is that you need to wait 5 days for a premium card, as it is made in Astana.