Astana CentriCredit Bank is located at ul.Tauelsizdik 16/1 , is the central one. The location of the building itself is very convenient, and this bank is located on the ground floor. It is also convenient that the mortgage department is separated from the main hall. Today I want to say words of gratitude and many thanks to Ruslan Yertaev, a specialist at the Center Credit Bank, for his help in obtaining a mortgage.For high professionalism, efficiency and competence in mortgage matters.
It is very pleasant when you find yourself in consultation with such a competent and responsible specialist.
I wish Ruslan professional and career growth!
The support is absolutely not competent! No one can help with the solution of a standard issue, no one is a personal manager. The application is not working correctly. Support staff misinform and give out incorrect information. A huge commission for replenishing your own account, through the cashier, not only for withdrawal.
A branch where you can get stuck for a long time. Everyone has already switched to fast card issuance, but only in this bank you need to wait a few days. Combining with the PSC did not give them any benefit, from the word at all
As always, once in a while, someone is stubborn and works the old-fashioned way, and someone knows the innovations in their own bank and does everything quickly and efficiently. Answer: when removing the encumbrance of the car, we were asked to wait three days and then go to Zhetygen, while colleagues sent a sign "it was - it became" (it became in the machine for one day) I show it to the manager. She balked, says I worked in the post-credit department myself, I know, I'm saying you have innovations, look. As a result, she "sent" me to the beginning. branches - a woman in years answered me that they were generally a "deposit" department, go to the post-credit department, while we told our situation in the post-credit department, they called me from GB and said that they had withdrawn the deposit from the vending machine.
It is very convenient when the PSC and the Bank are in the same building. Electronic queue. The service is fast. There is a coffee shop on the 2nd floor. We can wait and have some coffee.
A terrible bank! It is impossible to take a ticket to the cashier, for this you need to scan a QR code that does not want to be scanned. ATMs refused to issue 200,000 tenge from the card, and all 4. They had to be withdrawn in parts and at different ATMs. Further more - even a bank employee could not pay for the service through an ATM and sent us to the cashier. In total, the commission was charged both for cash withdrawal and for the service through the cashier. Although it was possible to pay immediately at the cash desk with a card and would save 1,900 tenge on cashing out. How expensive the incompetent advice of the employees of this bank is.
The service is fast, but the hall is a mess. There is no electronic queue or at least a consultant at the entrance. Everyone comes in and claps their eyes, approaching the operators, they explain to people that they need to get in the general queue and how in the Soviet polyclinic you ask who is the last;) I thought those days were long gone. Multicurrency cards are expensive and take a long time to make, instead you need a passport and an IIN, which is much easier than in other banks.
A terrible bank. I took the equipment in installments through Alfa Bank, it closed, now I'm paying this one. I paid 11,500 monthly, now I receive bills for payment for two months, then 15,000, then 17,000.Do not contact this bank, they are not transparent, nothing is clear, they do not explain normally, and it is not at all realistic to get through
The bank is disgusting, the electronic queue does not work, the numbers are issued "verbally". At the same time, my number 723 lit up and immediately changed to 724 and the bank did not accept me. There's a lot of one star.
The branch is quite large, but there is no issuance of coupons for the electronic queue, as well as insufficient seating for customers, especially near the notary (there are none at all). I would like to thank mortgage manager Diana for her conscientious attitude to her work.
I received a student card, I was dissatisfied. Poor organization of processes, a huge queue and an extremely long registration process. But it is clear that the blame here lies rather with the management of the department.
Poor service, especially with ATMs, the branch is located nearby, but they work until 18.00 on Sat and sun do not work, when to keep up if I work myself until 20.00, why is it not like in other banks, to make a room for paying mortgages and loans, a claim to the branch located in Nur Sultan, Zhenis street 70
Excellent and courteous staff, compliance with quarantine standards, fast and high-quality service. The opportunity to contact any staff. The guys know their job
At the end of May, in the morning, I opened an account and a non-payment card. We were served quickly, it took 20 minutes to do everything about everything. The office is probably renovated. There is an electronic queue.
The bank is crammed into small rooms, on several floors. It's not solid, and the managers' desks are chaotically arranged. It's very cramped, just inconvenient. Bad marketing.
Terrible service live queue angry and uninterested managers are playing football as they can, they don't really explain anything, the bank administration please put things in order
Like all branches of this bank with endless queues, constantly changing employees and the bank's complete disinterest in giving employees good conditions.
I opened the card there, but there is one caveat, when new people are sitting at the table, they always say " the program is stuck " but it does not hang, they are just afraid to call for help from colleagues who know and will be able to help them
Terrible service, we ordered money in advance, we were told that they were not there, we had to wait an hour for them to be picked up, almost the deal failed because of them