Managers do not know that when closing a credit card, extra money can simply be transferred or paid for the service. They forced me to stand in line at the cash register so that I could take the extra money from there. I asked the cashier why, he says "stupid"😅 well, really, why drive the customer back and forth? I have cashed out the money so far, this manager had another client. Nothing has been thought out at all, my turn has been defended for 40 minutes. Then she kicked off at the checkout, from there she stood for 15 minutes waiting for the customers to finish with her after me. A very poor bank in the quality of products and service in branches. I hope I won't be your client anymore
There are always huge queues at the checkout. Here are three sketches from my experience:
1. Arrived at 17:10, took a turn. The queue was almost up to 18 o'clock, the cash register was closed right in front of me.
2. I came on Friday evening. There were no cash dollars in the cash register.
3. Arrived at 17:15, got to the cashier at 17:50. The bank's database was not working, so I could not withdraw cash. It was the last day of the free withdrawal promotion, so the euros were stuck in the bank
I love this particular branch of the BCC. You can always park. The professional staff. But most of all, I would single out an employee - Aidan. A highly professional employee. When I contact this bank, I try to get to her. She is always correct, calm, and you can get all the necessary information. And simply, clever and beautiful!
As in many banks, excellent staff, polite, competent staff, the branch is divided into a branch for individuals and a branch for legal entities, there may be some, but not very large ones.
It is this branch of the bank that is very stuffy, the staff is lazy and slow, the stupid system of getting a queue through QR is generally inconvenient. I saw how people simply could not take a queue because they forgot their mobile phone, or old people had only push-button phones and one had a dead battery.
I have been to different branches of this bank around the city, everywhere they serve very slowly and reluctantly.
I wrote a review on this branch last year, there was a solid negative, most likely I was not the only one outraged by the chaos in the service. But this year all the comments have been eliminated and the service is quite fast
A good bank, purely culturally, the managers are competent, polite professionals, if compared with other banks, we can say that the level of the bank is very high, the list of services provided is very large with reasonable payment.
Polite staff, good attitude to customers. Cons: self-service vending machines do not work all the time, you have to deposit money through the cashier, and there are queues there
It's a great department, but the problem is that there are always a lot of people and you can wait in line for an hour or even two. But the employees are all friendly and know their job)
When there is something to compare it with , I start to miss the old days . I noticed that I just got into 2000, but in a new way))) You have to come here with a tent. The queue is not moving at all . The program crashes and resets and all over again. What is the problem with putting more money on one employee? I spent 4 hours in line for the iin))
There is always a queue in this branch, both to the managers and to the cashier, terminal. The attitude towards customers is good, but it takes a long time to wait.
In a little more than an hour, I opened a settlement account for an LLP. Polite, active staff. Clean, warm, comfortable.
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Angrus
Level 5 Local Expert
October 10, 2022
Tastanbayeva's employee Diana 0602 BCC
05.10.2022 was at her reception. The employee has no experience in servicing and is not competent in solving issues. We stood in line for two hours, approached an employee, sat with her for half an hour and at the end we heard "I can't do it, I can't do it" without asking any of our colleagues for help or trying to solve the problem somehow. I just sent them to take up the queue again. Until we started swearing and looking for someone to help her with our question, but in the end, as it turned out, she made an application incorrectly with the help of a colleague and we had to come to the bank another day and go through everything all over again, and fortunately we got a competent employee. I ask the bank administration to take action.
Very long service! First-come, first-served system 🤦 swearing and driving by managers, there is no reception to get advice! You come in and ask a question, making your way to a flock of the same!
To get to the cashier, I stayed there for an hour and 20 minutes 🥺