Let's start with the parking lot, neither approach nor drive up, some kind of nightmare by car.
Service: there is no manager in the hall, it is unclear how to take a queue and which of the managers to approach. The managers at the tables saw the incoming ones, but everyone was doing their own business, chatting among themselves. I had to ask the whole room loudly. I had to pull everything out of the manager, ask questions, she just took the ID card and silently did something on the computer. In short, a complete feeling that prevented them from doing specifically nothing.
We are waiting for 1 hour just to open an account.It seems to have been opened , but it does not open. The application shows an error. The staff is polite. But they work very slowly.
each of my visits to the branches of these banks ends with a call to the hotline with a complaint. all departments work just awful. for example, when visiting 0502 today, there is such a picture: only one window is working, the rest of the employees are gathered in one room and have lunch or celebrate something joyfully. I understand there may be a lunch break, but not everyone at once? do not hesitate to call the number 505, you will quickly receive a complaint there