Let's start with the parking lot, neither approach nor drive up, some kind of nightmare by car.
Service: there is no manager in the hall, it is unclear how to take a queue and which of the managers to approach. The managers at the tables saw the incoming ones, but everyone was doing their own business, chatting among themselves. I had to ask the whole room loudly. I had to pull everything out of the manager, ask questions, she just took the ID card and silently did something on the computer. In short, a complete feeling that prevented them from doing specifically nothing.
We are waiting for 1 hour just to open an account.It seems to have been opened , but it does not open. The application shows an error. The staff is polite. But they work very slowly.
each of my visits to the branches of these banks ends with a call to the hotline with a complaint. all departments work just awful. for example, when visiting 0502 today, there is such a picture: only one window is working, the rest of the employees are gathered in one room and have lunch or celebrate something joyfully. I understand there may be a lunch break, but not everyone at once? do not hesitate to call the number 505, you will quickly receive a complaint there
There is not enough queue management system, but in general, a pleasant attitude and on the spot, probably, the administrator or the manager steers well so that there are no queues.
Bad! We arrived on Saturday 05.11.2023, in the morning to send a swift transfer, we were told that the swift transfer does not work, although in another branch, on Rozybakiev 111 (on Friday we did not have time to send it there (before 16.00)), we were informed that on Saturday the branch at Atakent and swift transfers work. Wasted time, ruined weekend plans.
It is a small department, they work very slowly, there is a live queue, there are only a couple of employees, there is a waiting area and a girl in the hall who helps with questions, but she is not competent in everything. There are few branches of this bank in the city. As a result, I couldn't pay for the purchase online with their card. There are problems with plastic in the bank, there is cashback, but I did not get it for one purchase.
It was not serviced inside the bank and I will not be able to comment. I used to use this ATM often when I had a BCC card. I was always upset by the fact that money was withdrawn for each check on the card. Now I am not a client of this bank and there is no need, but it is great that there are ATMs and terminals of different banks in the center, it is convenient.
At lunch, it was necessary to deposit money at the bank's cash desk, there is one cash register and a LIVE queue of 7 people. The service is just zero.
The unified information center of the BCC said that it is possible to get an IIN on Saturday at Timiryazev 42. When I arrived, it turned out that it was impossible
Bad attitude towards customers employees do not even know how to handle the program, how to register clients and do not really know the Russian language disgusting bank