Loyal customer-oriented employees. Deputy director of the department, Zhanargul Umirtaevna is a friendly, patient and sympathetic person, I think this is due to the attitude of the rest of the department's employees to customers. The workplace of the deputy director is in the common room with the rest of the staff, and is not fenced off by a separate office, I think this circumstance also helps to keep all employees of the department in good shape. They work until the last client. I had difficulties with the transfer of payment for opening an account, and the time was already more than 18:00 (at this time the branch closes), the staff waited and I did not have to come to the branch again.
There would be more such banks and responsive, ready to help people.
The best bank and a posh branch. The cards work all over the world, the banking app is the best! I recommend everyone to contact here, in this department the most responsive managers and the head.
The bank is excellent, despite the fact that there are always a lot of people in this branch, everyone works like clockwork. Everyone is friendly, everything is debugged, they will always help and prompt. Convenient parking nearby.
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Show business's response
С
Сергей И.
Level 26 Local Expert
November 13
A great bank. The application is buggy after the update. But for now, let's forgive them. Special thanks to Deputy Director of the department Kanat Nurzhanovich.
Fast service, acceptable exchange rate. I visited to receive a transfer and issue a card. Everything went quickly, the staff was kind, the communication was in Russian.
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5
1
Канат
Level 9 Local Expert
December 13, 2023
I have issued a car loan from this bank.It is difficult to pay the loan, the amount from the card is not debited, it is necessary to transfer to the account, the application is difficult.How can it be simplified?There are a lot of employees because of this and many citizens are forced to sort out the bank.
The managers are very friendly, but the lack of cartomats and an electronic queue is just killer. In order for me to receive a reissued card, I had to make two calls, it didn't work out from the first, I had to sit in line for too long.
They serve for a very long time, they try to be polite
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1
1
Show business's response
Н
Новый Пользователь
Level 8 Local Expert
October 8, 2022
Department managers work slowly. There is generally one person working on Saturday morning. There are a lot of customers. A live queue. Residents are allowed to pass out of turn through one. Why not discriminate against foreigners?
I issued a paid card, and when I was ready, I received a call saying that I could come to the branch and pick up the card without waiting in line. In fact, you need to stand in a huge queue, passing through one without a common queue of residents of the country to pick up the card. I think this approach is humanly wrong.
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1
B
BIG
Level 13 Local Expert
May 21, 2023
The service is below the baseboard, they cannot make an elementary Swift transfer, they had to go to the central department, where they laughed at the employee who could not do it, the waiting time is also longer than in other departments, the attitude towards customers is terrible in general, I would not advise anyone to go there
Disgusting bank and legal entity service, in Almaty! Managers are illiterate and even dirty, especially after appealing their actions to the National Bank!