I have never come across such an antediluvian online banking system as here. Add completely incompetent support staff to all this. Correspondence with them goes on WhatsApp, it seems that the employees on WhatsApp do not have instructions on how to solve this or that issue at all. The information provided by WhatsApp does not match the information of the call center. There is always a queue in the departments, as a rule 1-2 people work, the rest drink tea in the staff room. I will note that at the same time I am a premium customer!! Where is there any hint of premium service at all????? And you can not even bother and do not write empty apologies and promises to figure it out here.

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A N

Level 5 Local Expert

My favorite bank, super care in the Elite department, great opportunities for customers, advanced banking products, only success and further development for the bank

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Роман Болдырев

Level 15 Local Expert

Fast and courteous service. I came to Kazakhstan to open a legal entity and make myself a card of an individual. Everything is official and legal. Unlike many banks that looked at the passport with disdain, the employees here worked clearly and professionally. We quickly opened a checking account and processed all the documents. I also issued an account and a card for an individual. Now I am a client of this bank, and the bank has received a major client in the person of my company and me. I express my great gratitude!!!

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