I have never come across such an antediluvian online banking system as here. Add completely incompetent support staff to all this. Correspondence with them goes on WhatsApp, it seems that the employees on WhatsApp do not have instructions on how to solve this or that issue at all. The information provided by WhatsApp does not match the information of the call center. There is always a queue in the departments, as a rule 1-2 people work, the rest drink tea in the staff room. I will note that at the same time I am a premium customer!! Where is there any hint of premium service at all????? And you can not even bother and do not write empty apologies and promises to figure it out here.
My favorite bank, super care in the Elite department, great opportunities for customers, advanced banking products, only success and further development for the bank
Fast and courteous service.
I came to Kazakhstan to open a legal entity and make myself a card of an individual. Everything is official and legal. Unlike many banks that looked at the passport with disdain, the employees here worked clearly and professionally.
We quickly opened a checking account and processed all the documents. I also issued an account and a card for an individual.
Now I am a client of this bank, and the bank has received a major client in the person of my company and me.
I express my great gratitude!!!
Excellent staff, available advice on any issue, offer affordable options. For legal and physical clients, everything you need is in one building. They work with the Damu Entrepreneurship Development Fund.
Extremely poor quality of work organization. A task that should be solved in a few minutes is solved in a few days. Instead of well-established processes, endless stupid correspondence with managers on WhatsApp. Sent documents, without several reminder calls, are ignored. Employees are unaware of the services, work extremely slowly, and almost every action requires calling an older friend.
The staff is not qualified. I do not recommend this department. Organization of work at a low level. I would change the director of the department.
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Александр Лавров
Level 12 Local Expert
October 10, 2024
A very good department. Friendly and competent staff. All the questions were perfectly explained.
The office itself also made a good impression. Plus there were no queues
2 out of 5 employees work on the registration of cards and the manager helps them. There are no people, but the queue is absolutely not moving. The feeling that employees have sat down at computers for the first time and can't figure anything out. How can you trust money to such a bank?
A spacious hall, but poor customer service organization. Noise, screams.It's very stuffy.Customers and managers sitting next to each other do not hear each other, as there are no partitions between them. There are no parking spaces for bank customers.
The service of this bank is the best advertisement for Caspian Bank... even for the People (feel the difference, as they say) Everything happens lazily, slowly and uncompromisingly. If you need to go to this department, know that you will not spend less than an hour and a half on any service. You have to sit and wait a long time. The service of managers is a separate song. An absolute unwillingness to help, built into a cult. The manager will lazily sort through the papers, walk around and ask how others are doing. Maybe turn on the sarcasm of the janitor. You will learn about the main nuances on the spot, because no one says anything about it in advance - so that the service becomes even "more pleasant". If it is possible NOT to come here and use their services, it is better not to start.
My bank) I like everything. Electronic queue, responsive staff, magic card (IronCard). Lots of offices, convenient. There's nothing to complain about yet.
Feedback on a real appeal to the bank N665394
Bankcentercredit is the most unscrupulous bank!!
Bank employees are in criminal conspiracy with police officers, threaten customers, extort money officially and legally credited to the account! Threats end with real actions, money is simply written off!! Be especially careful, citizens of other countries!
An inconvenient queue via smartphone, managers are busy, but there are a lot of customers in the queue. They could not give a full consultation on the cards
A very good Bank. This is not the first time I have been credited. Adequate staff. Convenient work schedule. There are many branches in the city and there are enough ATMs.
It's a disgusting job. They called to consult, they couldn't answer the question intelligently, and eventually hung up.
There are 2 managers in the department, there are about 20 people in the queue.
A good bank.Excellent service,good and friendly staff, always ready to help, on loan issues, etc. Erzat, Kamila and Akbope - these managers know their business very well!)
Terrible service. Especially cashiers don't work well. Of the 8 cash registers, only one is always working. The others are always smoking and standing at the entrance